Develop and maintain strong relationships with enterprise clients, serving as the main point of contact for their cybersecurity needs.
Understand clients’ business objectives and proactively identify opportunities to deliver value and enhance their cybersecurity posture.
Collaborate with the sales, delivery and security teams to ensure seamless onboarding and implementation of BlackCloak solutions.
Provide ongoing support and consultation to clients, ensuring they maximize the value of our services.
Monitor client accounts and analyze data to identify potential issues and recommend solutions.
Prepare and deliver regular reports and performance reviews to clients.
Act as an advocate for clients within the company, ensuring their needs are met and addressing any concerns.
Unify the customer journey, ensuring a seamless and consistent experience for clients, while also providing value to the customer champion who advocates for our services within their organization.
Demonstrate creative problem-solving abilities and maintain a “can-do” attitude, finding innovative solutions to challenges and actively contributing to the improvement of our customer success processes.
Stay up-to-date with industry trends and cybersecurity best practices to provide expert guidance to clients.
Collaborate with cross-functional teams to resolve client issues and improve the overall customer experience.

Requirements

Bachelor’s degree in a relevant field; advanced degree is a plus.
5+ years experience in a customer success or account management role, ideally with a focus on enterprise clients.
Strong understanding of cybersecurity concepts and technologies.
Exceptional communication and interpersonal skills.
Ability to analyze data and draw meaningful insights to drive client success.
Self-motivated, results-oriented, and able to work independently.
Excellent problem-solving and decision-making abilities.
Exceptional organizational and time management skills.
Willingness to travel to meet with clients when necessary
Previous experience working with high-net-worth individuals or executives.

Benefits

100% Remote Company, within the USA
Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
Health Savings Account with company contribution for eligible medical plans.
Flexible Vacation Plan
10 Paid Company Holidays
100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
401k with Traditional and Roth options, including employer match.
Company Equity
Paid Parental and Pregnancy Recovery Leave
Company and team off-sites and virtual events throughout the year
Home office stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cybersecurity conceptsdata analysisproblem-solvingdecision-making

Soft Skills

communication skillsinterpersonal skillsself-motivatedresults-orientedorganizational skillstime managementcreative problem-solving