Blackbird Labs

Field Operations Contractor

Blackbird Labs

contract

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • United States

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Salary

💰 $30 per hour

About the role

  • Coordinate on-site installations and onboarding for new restaurant partners
  • Set up hardware and software according to site-specific requirements
  • Train/retrain front-of-house staff and management on product usage and best practices
  • Act as a trusted point of contact for operators during and after launch
  • Troubleshoot issues in real-time and relay insights to the internal team
  • Help maintain momentum post-launch to ensure product adoption and partner satisfaction

Requirements

  • You’ve worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
  • You're tech-savvy and a quick study - comfortable picking up new systems to support partner setup, troubleshooting, and account management.
  • You’re organized, hands-on, and not afraid to roll up your sleeves
  • You’re a strong communicator who can build quick rapport with operators and staff
  • You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
  • You’re based in LA area and have reliable access to transit
Benefits
  • Competitive Compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationorganizationadaptabilityrapport buildingtroubleshootingtraininghands-on approachcustomer service