Black & Veatch

UX Research Lead

Black & Veatch

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • North Carolina • United States

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Job Level

Senior

About the role

  • Own the discovery backlog: define research questions, methods (qual/quant), and learning objectives aligned to product strategy
  • Lead continuous customer interviews, usability tests, and behavioral analytics; synthesize insights into actionable recommendations
  • Maintain personas / Jobs To be Done, journey maps, and problem statements; validate assumptions early with prototypes and experiments
  • Create low to high fidelity prototypes to validate UI interaction, workflow and assumptions
  • Translate strategy into experience vision and north-star flows; decompose into incremental hypotheses and MVP slices for ART planning
  • Ensure accessibility and inclusivity (e.g., WCAG standards) and non-functional requirements are reflected in Definition of Ready/Done
  • Establish and evolve the design system (reusable design patterns, components, content guidelines) for consistency and speed at scale
  • Actively participate in PI Planning, iteration planning, backlog refinement, system demos, and Inspect & Adapt workshops
  • Partner with Product Managers/Product Owners to prioritize and accept UX stories; drive Built-In Quality and testability of experience outcomes
  • Orchestrate design delivery across pods/squads; align capacity and commitments with the Digital Team structure (UX roles within product engineering pods)
  • Design and operationalize multi-source feedback loops (direct, proxy, stakeholder, telemetry); maintain a traceable feedback log to decisions
  • Run design reviews and outcome readouts; present insights and recommendations to leadership and cross-functional partners
  • Contribute to DPOM governance rituals (e.g., WBRs, retrospectives), linking experience metrics to funding and prioritization
  • Coach designers and researchers; upskill cross-functional teams in discovery and design methods
  • Champion an empowered, cross-functional product team model; foster collaboration across engineering, product, data, QA, and security

Requirements

  • Bachelor’s/Master’s in HCI, Design, Psychology, Information Science, or related field
  • 10+ years in UX research/design with 3+ years leading teams or cross-functional initiatives
  • Expert in human-centered design, Lean UX, and research methods (interviews, diary studies, surveys, usability testing, A/B tests)
  • Experience delivering in Scrum or scaled Agile environments; SAFe certification (e.g., SAFe Agilist, SAFe POPM) preferred
  • Ability to translate business strategy into actionable user stories
  • Proficiency with rapid prototyping and collaboration tools (e.g., Figma, FigJam/Miro) and backlog tools (e.g., Jira/ADO)
  • Strong systems thinking: ability to connect customer needs to architecture, constraints, and product economics
  • Excellent storytelling and facilitation; able to align executives and squads around clear outcomes
  • AI Awareness: Basic understanding of prompt engineering, RAG, and AI-driven decision systems
Benefits
  • competitive compensation
  • 401K match
  • benefits that start day one
  • flexible work schedules
  • paid vacation and holiday time
  • sick time
  • dependent sick time
  • adoption reimbursement
  • tuition reimbursement
  • vendor discounts
  • employment referral program
  • AD&D insurance
  • pre-taxed accounts
  • voluntary legal plan
  • B&V Credit Union
  • performance-based bonus program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchhuman-centered designLean UXresearch methodsprototypingScrumscaled Agilesystems thinkingAI-driven decision systemsaccessibility standards
Soft Skills
storytellingfacilitationcollaborationcoachingleadershipcommunicationproblem-solvingcritical thinkinginsight synthesisstakeholder engagement
Certifications
SAFe AgilistSAFe POPM