Black Duck

Senior Application Engineer – Technical Support

Black Duck

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Job Level

Senior

Tech Stack

DockerJavaJenkinsKubernetesLinuxObjective-COpen SourceSQLUnix

About the role

  • Acting as the Single Point of Contact for strategic customers, understanding their environments and business goals.
  • Troubleshooting and resolving complex technical issues.
  • Collaborating with developers and support teams to drive resolution.
  • Researching and responding to customer inquiries with clarity and technical depth.
  • Creating and maintaining knowledge base articles for recurring issues.
  • Working a permanent night shift (EST time zone) as part of a 24x7 support team.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 2 - 5 + years of experience in technical support.
  • Ability to read and debug code in one or more of the following: C/C++, C#, Objective-C, Java.
  • Excellent communication skills - both written and verbal.
  • Solid understanding of Unix/Linux systems and scripting.
  • Experience with 3 or more of the following:
  • Troubleshooting complex applications
  • Container Orchestration tools – Docker Swarm & Kubernetes
  • Web application servers, particularly Tomcat
  • Databases, SQL
  • Open Source Software
  • Jenkins, TeamCity, or other CI tools.
Benefits
  • Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law.
  • Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
  • Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CC++C#Objective-CJavaUnixLinuxSQLDockerKubernetes
Soft Skills
communicationtroubleshootingcollaborationproblem-solving
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering