BizIQ - Smart Growth Marketing

Customer Success Manager

The Director of Customer Success will lead multiple teams of Growth Advisors, focusing on delivering exceptional results for our digital marketing clients. This role demands significant experience in customer success leadership, strategic planning, and cross-functional collaboration. The Director will be responsible for developing and implementing initiatives that enhance client retention and growth.
ABOUT THE COMPANY At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.
OBJECTIVES Collaborate closely with the Vice President of Customer Success to execute customer growth strategies and achieve organizational objectives. Lead and mentor a dedicated Customer Success team, fostering a culture of excellence and continuous improvement. Ensure the team is aligned with organizational goals and client success metrics. Develop and implement initiatives to drive customer growth and enhance retention. Identify opportunities for upselling and cross-selling to maximize customer lifetime value. Establish and monitor key performance indicators (KPIs) for Growth Advisors, providing regular reports and insights to the executive team. Utilize data analytics to drive continuous improvement in customer satisfaction and success. Oversee the development of effective communication strategies to keep clients informed and engaged. Address escalated client concerns or issues, ensuring prompt resolution and overall client satisfaction.
COMPETENCIES Deep knowledge of the digital marketing landscape and be able to guide clients on best practices and strategies to achieve their marketing goals. This includes understanding various digital marketing channels such as SEO, websites, social media, email marketing, and content marketing. Strong leadership skills and be able to effectively manage and motivate a team of customer success managers. This includes setting clear goals, providing guidance and support, and fostering a positive and collaborative team environment.

Director of Customer Success

Sales

The Vice President of Sales will be a strategic and hands-on leader responsible for driving revenue growth, guiding sales strategy, and developing a high-performance team.
Leading a team of Sales Managers and a Sales Enablement Manager, this role will forecast trends, align sales processes with company goals, and build a culture of accountability, collaboration, and continuous improvement.
While setting the strategic direction, the VP will also roll up their sleeves when needed—co-pitching with reps, engaging directly with clients, and solving challenges in real time.
This is a unique opportunity for a sales leader who thrives in both a strategy planning meeting and on the sales floor, and is ready to help BizIQ scale to impact 150,000 businesses.
ABOUT THE COMPANY At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.
OBJECTIVES Lead, mentor, and motivate four Sales Managers, a Sales Enablement Manager, and their teams to maximize performance, develop leadership capability, and build a high-energy, cohesive, and results-driven sales culture.
Build accurate sales forecasts, manage budgets, and provide actionable reporting that enables strategic decision-making and ensures consistent alignment with company revenue and profitability goals.
Continuously analyze market trends, customer needs, and competitor strategies to design and execute strategic sales plans that uncover new opportunities, protect existing market share, and accelerate growth.
Champion new client acquisition and upselling strategies, while actively co-pitching with reps when needed to ensure success.
Consistently drive the team to exceed sales targets and expand BizIQ’s footprint with small and medium-sized businesses nationwide.
Identify, validate, and execute opportunities for new products, solutions, and go-to-market channels, diversifying revenue streams and positioning BizIQ as a leader in digital marketing innovation.
Partner with Marketing, Product, Operations, and Client Success to ensure seamless customer experiences, maximize retention, and align sales initiatives with company-wide strategic growth priorities.
COMPETENCIES Inspirational Leadership - Demonstrates the ability to inspire, empower, and guide the sales team by setting clear goals, holding others accountable, recognizing achievements, and modeling company values.
Sales Mastery & Process Excellence - Drives sales success by applying advanced selling techniques, refining methodologies, and aligning sales processes with organizational objectives.
Strategic Market Insight - Anticipates market trends and competitive shifts, leveraging data and insights to create strategies that identify growth opportunities and unlock new revenue streams.
Talent Development & Team Building - Attracts, develops, and retains top-performing sales talent through training, coaching, performance management, and career development.
Data-Driven Performance Management - Uses data and analytics to set sales goals, track KPIs, optimize performance, and communicate insights that align results with company strategy.
Customer-Centric Approach - Ensures exceptional customer experiences that enhance satisfaction, retention, loyalty, and long-term client value Cross-Functional Collaboration - Builds effective partnerships across marketing, product, and operations to align initiatives and deliver seamless outcomes for clients.
Brand & Values Advocacy - Serves as a brand ambassador by enhancing BizIQ’s reputation, ensuring sales practices reflect the company’s mission, values, and ethical standards.
Change Leadership & Innovation - Adopts emerging tools, embraces organizational change, and fosters a culture of creativity, resilience, and agility in evolving markets.
Financial & Forecasting Acumen - Develops accurate forecasts, manages budgets effectively, and aligns sales strategies with financial goals to maximize revenue and profitability.
EXPERIENCE AND EDUCATION 15+ years experience in sales and revenue generation, in a leadership role with a focus on driving revenue growth and achieving business objectives.
10+ years experience of leading and managing a team of sales leaders, including strategic development of revenue performance, identifying areas for improvement, and making data-driven decisions.
5+ years of understanding of the digital marketing landscape, familiarity with digital analytics, online advertising, search engine optimization and social media marketing.
A bachelor's degree in a relevant field such as business, marketing, or finance is a preferred

Vice President of Sales

• We're looking for an experienced Manager to lead our dedicated Account Management team!
• In this role, you will lead a team committed to delivering exceptional service to Small and Medium-Sized Businesses in Website Design & Development, SEO, PPC, Social Media, Reputation Management, and Content Marketing.
• In this role, you will promote collaboration and drive results, ensuring client satisfaction and facilitating account growth.
• OBJECTIVES Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance.
• Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing.
• Implement retention and growth strategies to boost client retention and find account expansion opportunities.
• Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions.
• Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery.
• Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly.