Customer Care Consultant
BizCover
full-time
Posted on:
Location Type: Remote
Location: Australia
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About the role
- Respond to customer inquiries via email, phone, and chat.
- Work closely with customers to understand their needs and provide tailored advice.
- Troubleshoot technical issues to help customers make the most of our platform.
- Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
- Maintain accurate records of customer interactions and provide feedback to management.
- Identify areas for improvement in our processes and suggest creative solutions.
- Follow up with customers to ensure their issues have been resolved.
Requirements
- 2+ years of experience in a customer service or support role is desirable
- Excellent communication skills, both verbal and written.
- Ability to quickly learn new technology platforms and software.
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Strong time-management skills and ability to work independently.
- Experience working for an online business is preferred.
Benefits
- **Work fully remotely from Queensland** or work 3 days a week from home if you are Sydney based.
- Exciting and rewarding team culture
- Quarterly recognition awards
- Business Casual dress code
- Rewarding Employee Incentive Program
- Employee benefits package
- Growing company with progression opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsproblem-solving skillsattention to detailteam collaborationtime-management skillsindependence