BizCover

Customer Support

• Respond to customer inquiries via email, phone, and chat.
• Work closely with customers to understand their needs and provide tailored advice.
• Troubleshoot technical issues to help customers make the most of our platform.
• Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
• Maintain accurate records of customer interactions and provide feedback to management.
• Identify areas for improvement in our processes and suggest creative solutions.
• Follow up with customers to ensure their issues have been resolved.

Customer Care Consultant

Data Engineer

• Own end-to-end delivery of data pipelines, models, and tests
• Implement reusable patterns and model structures in MSSQL, dbt Cloud, and Snowflake
• Monitor data quality, lineage, and job health
• Collaborate cross-functionally to define scalable data solutions