Bitwarden

Solutions Engineer

Bitwarden

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $140,000 per year

About the role

  • Functioning as a Subject Matter Expert (SME) for Bitwarden and the Bitwarden suite of services
  • Conduct engaging implementation-specific demos and product technical Q&A
  • Attend deal cadence calls with Sales Account Executives to check in on pre-sales proof-of-concept progress and assist in planning and implementation as needed
  • Report product feedback and feature requests to Product and Engineering teams
  • Assist account executives with positioning new or upcoming product features to customers
  • Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts
  • Work with the Sales Team to develop account strategies to build, mature and close pipeline
  • Track the competitive landscape; provide technical depositioning information to account executives and prospects
  • Provide assistance in responding to technical questions on requests for proposals, comments, and information
  • Advising customers on industry best practices for the full stack of Bitwarden
  • Working with enterprise prospects to solve issues and/or look ahead to identify solutions to situations they may face in the future
  • Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
  • Keep organized notes to champion’s feedback in collaborative sessions spanning the Bitwarden team to assist Bitwarden in not just meeting, but exceeding expectations
  • Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production, ensuring product and service continuity

Requirements

  • Excellent English and grammar
  • Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
  • Project planning, including collaborative and individual time management
  • A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
  • A strong sense of empathy and the ability to advocate for others
  • A passion for helping enterprise prospects interested in Bitwarden and best security practices.
  • Experience from a previous technical position (e.g. Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
  • Ability and desire to work remotely, with possible travel as needed
Benefits
  • See our careers page for a list of benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Bitwardenscriptingintegrationtechnical Q&Apre-sales proof-of-conceptproject planningproblem-solvingcustomer implementationsecurity best practicestechnical depositioning
Soft Skills
excellent communicationempathyteam supportcollaborative time managementemotional intelligenceadvocacyknowledge sharingcustomer guidanceorganizational skillsadaptability