Bitwarden

Account Executive

• Effective prospecting and lead management building a 3-5X pipeline within your territory
• Predominant focus on closing business in companies with 1000+ employees
• Managing and reporting a sales pipeline within our CRM, bringing the visibility of the revenue accurately, quarterly
• Territory planning and any sales support required
• Focus on activities and opportunities delivering short term and long-term revenue
• Effective and regular networking to attract and influence Partner sales and grow our Partner relationships
• Use your existing relationships to recruit and onboarding new partners, get them to agree to engage in proactive demand generation activities
• Maintain a regional partner plan mapping partner strengths (customer relationships, vertical focus, technology specialty) to accounts and target opportunities
• Track and manage lead flow both inbound and outbound between partners and the Bitwarden Sales team. Proactively communicate with Bitwarden sales leaders on the channel pipeline and forecast
• Work closely with marketing to deliver marketing events/programs/campaigns that create interest and awareness among partners’ customers. Build and execute joint partner business plans with measurable success
• Set financial goals for focus partners and ensure goals achievement
• Drive multiple key channel initiatives in parallel across technical, professional services, and sales

Enterprise Account Executive

Customer Success Manager

• Operate a pooled Digital Customer Success model
• Review health-score-based customer queue
• Engage with priority customers through various channels
• Support key adoption milestones
• Run targeted recovery plays for at-risk customers
• Collaborate with Sales and Engineering teams

Digital Customer Success Manager

Full-stack Engineer

• Support Bitwarden goals by designing, developing and maintaining key hierarchies and cryptographic protocols that are secure and performant
• Design and enforce secure key management practices across clients and servers to prevent key compromise and protect sensitive cryptographic material
• Help design usable APIs that abstract crypto correctly for other developers
• Build and maintain both internal and external documentation and specifications
• Troubleshoot and resolve complex security vulnerabilities and issues that require deep technical knowledge of our systems

Senior Software Engineer, Cryptography

QA Engineer

• Lead the quality efforts for Bitwarden product across mobile, web, and server components
• Hire and develop a cross-functional QA team
• Own the quality process and decision support for product development
• Evaluate and implement testing tools
• Report on team progress to management
• Advocate for the QA team and total quality management

QA Manager

Security Engineer

• Assist with Security and IT related Technical Service Desk tickets
• First touch point for user support (investigation/resolution, referral to TSD/Senior team member, etc)
• Assist with access control changes, onboarding automation SCIM, and user provisioning / deprovisioning.
• Strong hands-on expertise with configuring and administering/ maintaining Atlassian cloud products (JIRA, Service Management, Confluence, etc).
• Security and IT administrative tasks related to auditing, access management, and licensing users across various departments.
• Responds to, and where appropriate, resolves or escalates security incidents and investigations.
• Assist Security and IT and other divisions with ensuring the secure and ethical implementation and operation of AI systems and data within the organization.
• Investigates, monitors and reviews SOC and SIEM alerts and network traffic for unusual or suspicious activity or security events, and investigates these as a first level responder.
• Provides escalations to tier 2 and tier3 SOC team as needed to assist with investigation of security events.
• Assist with developing and maintaining documentation for security systems, services and procedures to support Bitwarden’s security, compliance needs and certification requirements such as ISO 27001, SOC2, HIPAA, and GDPR.
• Administer and maintain endpoint protection and overall security and data protection utilizing various technologies such as Endpoint Detection and Response (EDR), Mobile Device Management (MDM), Secure Access Service Edge (SASE), Data Loss Prevention (DLP), DarkOps and Brand protection service, and other security solutions.
• Establish and document standardized processes for managing security and IT services and establish secure/hardened system configuration baselines.
• Assist with patching and updating and overall vulnerability management to keep all systems and endpoint devices secure and operational with minimal downtime.

Enterprise Account Executive

Digital Customer Success Manager

Senior Software Engineer, Cryptography

QA Manager

IT Security Administrator