Bitwarden

Executive Assistant

• Work closely with our CEO and other members of our executive team and act as the CEO’s primary point of contact
• Provide critical support to the CEO through calendar management, coordination of events, arranging itineraries, and ensuring all logistical details are organized and planned accordingly
• Communicate effectively on behalf of the CEO through excellent written and verbal communications to ensure timely and professional engagement with stakeholders
• Manage and attend executive meetings – actively participate in these meetings while capturing key information and action items
• Prepare presentations, reports, documentation, and other relevant materials for executive-level meetings
• Occasionally travel to offsite team meetups, executive meetings, company events, trade shows, etc. and provide planning for these events

Customer Success Manager

• Oversee the entire customer journey from onboarding through renewal, ensuring practices that maximize usage across all product segments.
• Develop standard onboarding procedures (SOPs) to accelerate time-to-value and deepen engagement.
• Collaborate with customers to create account development plans (ADPs) outlining objectives, utilization milestones, and measurable growth targets.
• Monitor customer health by leveraging analytics and feedback to detect early warning signs and take proactive measures that prevent churn.
• Act as the central liaison between departments, anticipating needs, clarifying priorities, and removing roadblocks to safeguard customer outcomes.
• Lead Quarterly Business Reviews (QBRs) that showcase achievements, gather insights on evolving requirements, and reinforce the value of Bitwarden solutions.
• Proactively pinpoint expansion opportunities with Account Executives, offering targeted recommendations and account analyses to drive additional revenue.
• Collaborate with Product and Engineering teams to incorporate customer insights and observations, shaping feature decisions, influencing roadmap priorities, and ensuring solutions that align with evolving customer needs.
• Champion a client-centric, product-driven mindset by continually refining processes, leveraging data insights, and endorsing enhancements that elevate the overall user experience.
• Furnish leadership with concise, actionable updates on high-impact customers—spotlighting usage trends, success milestones, and emerging concerns.
• Maintain deep expertise in Bitwarden offerings and industry trends, delivering forward-looking counsel to strategic clients.

Customer Engagement Manager

Customer Engagement Manager – EMEA

Full-stack Engineer

• Become an expert and authority on our iOS codebase
• Participate in hands-on development of new features and improvements
• Participate in code reviews, learning, and spreading knowledge
• Mentor other engineers and contribute to their career development
• Proactively stay updated on the latest trends, tools, and technologies within the iOS development ecosystem, and contribute insights for the continuous improvement of our product
• Occasionally contribute bug fixes or shepherd pull requests submitted by the user community

Senior Software Engineer – Mobile

Product Marketing

• Lead the product and customer marketing function, and together build comprehensive go to market enablement strategies for Bitwarden product
• Elevate Bitwarden B2B marketing and customer acquisition to next milestones
• Guide communication of the product vision and customer onboarding experience for Bitwarden
• Create compelling customer-facing and sales assets that differentiate Bitwarden with a focus on customer value and benefits
• Build a high touch marketing motion and marketing structure for enterprise sales to enhance and complement the Bitwarden self-service model
• Fuel the Bitwarden sales funnel and overall flywheel through efficient programs from product launches to competitive sales enablement to all types of marketing campaigns
• Innovate on how Bitwarden lands, converts, helps global customers expand through world-class customer experiences and journeys
• Further develop customer engagement and case studies with well known Bitwarden customers
• Hone the product and customer marketing team including driving world class product launches, cherished customer marketing, and unique partner and channel marketing enablement.
• Accelerate the Bitwarden revenue engine with the Bitwarden flywheel from free to paid, upselling across both self-serve and high-touch customers
• Stay ahead of industry trends and work closely with the Bitwarden communications team on analyst relations
• Drive and track key metrics for customer growth

Senior Director of Product Marketing

Operations

• Customer Relationship Management (CRM) data cleansing to improve consistency and accuracy
• Day-to-day management and development of the Bitwarden HubSpot instance, including process improvements and automations
• Review and staging of marketing communications, and support for marketing events
• Management and resolution of applicable customer support requests (documentation requests, redirection to sales, etc.)
• Supporting daily, weekly, and monthly reporting and data auditing tasks
• Maintaining documentation for Sales and Marketing Operations processes
• Contributing to a variety of meetings and project sessions with leadership and stakeholders from other departments

Operations Associate

Account Executive

• Effective prospecting and lead management building a 3-5X pipeline within your territory
• Predominant focus on closing business in companies with between 51 and 1000 employees
• Managing and reporting a sales pipeline within our CRM, bringing the visibility of the revenue accurately, quarterly
• Territory planning and any sales support required
• Focus on activities and opportunities delivering short term and long-term revenue
• Effective and regular networking to attract and influence Partner sales and grow our Partner relationships
• Use your existing relationships to recruit and onboarding new partners, get them to agree to engage in proactive demand generation activities
• Maintain a regional partner plan mapping partner strengths (customer relationships, vertical focus, technology specialty) to accounts and target opportunities
• Track and manage lead flow both inbound and outbound between partners and the Bitwarden Sales team. Proactively communicate with Bitwarden sales leaders on the channel pipeline and forecast
• Work closely with marketing to deliver marketing events/programs/campaigns that create interest and awareness among partners’ customers. Build and execute joint partner business plans with measurable success
• Set financial goals for focus partners and ensure goals achievement
• Drive multiple key channel initiatives in parallel across technical, professional services, and sales

Mid-Market Account Executive – ANZ

Sales Development Rep

• Generate sales leads by effectively prospecting and engaging potential Mid-Market and Enterprise clients through outbound outreach.
• Manage and maintain an outbound sales pipeline, ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead outreach and follow-up intervals.

Sales Development Representative – Outbound

QA Engineer

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