Digital Customer Success Manager

Bitwarden

Digital Customer Success Manager supporting Bitwarden's business customers. Promoting adoption and improving user outcomes through a scaled, digital success model.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Operate a pooled Digital Customer Success model
Review health-score-based customer queue
Engage with priority customers through various channels
Support key adoption milestones
Run targeted recovery plays for at-risk customers
Collaborate with Sales and Engineering teams

Requirements

What you’ll need

Passion for user success
Ability to build authentic connections
Strong analytical skills
Empathy for understanding customer needs
Experience with Customer Success platforms or CRM tools
Familiarity with identity and access concepts

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Passion for User SuccessAbility to Build Authentic Connections