Bitwarden

Operations Associate

Bitwarden

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $80,000 per year

About the role

  • Customer Relationship Management (CRM) data cleansing to improve consistency and accuracy
  • Day-to-day management and development of the Bitwarden HubSpot instance, including process improvements and automations
  • Review and staging of marketing communications, and support for marketing events
  • Management and resolution of applicable customer support requests (documentation requests, redirection to sales, etc.)
  • Supporting daily, weekly, and monthly reporting and data auditing tasks
  • Maintaining documentation for Sales and Marketing Operations processes
  • Contributing to a variety of meetings and project sessions with leadership and stakeholders from other departments

Requirements

  • 1-3 years of experience in Sales or Marketing Operations
  • 1-3 years CRM administration experience (HubSpot strongly preferred)
  • Experience leveraging data to improve processes
  • Ability to absorb new knowledge on a daily basis
  • Ability to multitask and complete projects in an expeditious and comprehensive manner
  • Ability to clearly communicate and work well with others
  • Ability to understand tools: databases, order entry, Stripe, Excel
  • Experience interacting with software vendors (product evaluations, relationship management)
  • Willingness to support AI agent and workflow development
  • Possess an upbeat attitude
  • Self-motivated and willing to learn
  • Exceptional written and verbal communication skills
  • Detail-oriented
  • Strong time management and organization skills
  • Ability to understand and work in the following applications/platforms: G Suite, MS Excel, Asana, Ninetailed/Contentful, and HubSpot
Benefits
  • A few reasons to work with us
  • The Bitwarden user community loves us, and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone, from our friends and family to the world’s largest organizations.
  • Become an expert. You’ll get immersed in the prominent technology markets of security and open-source software.
  • We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
  • Learn and grow. Take on new challenges with the support of your team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM administrationdata cleansingprocess improvementsautomationsdata auditingreportingmultitaskingproject managementrelationship managementworkflow development
Soft skills
communicationteamworkself-motivationdetail-orientedtime managementorganizationupbeat attitudeability to learnability to absorb knowledgeability to work well with others