Bits

Fraud & Compliance Analyst

Bits

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Detect, investigate, and prevent fraudulent activity across customer accounts and transactions
  • Monitor and respond to fraud alerts, identifying patterns and emerging threats
  • Conduct Enhanced Due Diligence (EDD) on higher-risk customers
  • Prepare and submit Suspicious Activity Reports (SARs) as required
  • Conduct KYC screening including PEPs, sanctions, adverse media, and fitness & probity checks
  • Manage ongoing monitoring and periodic reviews of customer risk profiles
  • Support AML reporting and regulatory submissions
  • Maintain accurate records and documentation for audit purposes
  • Manage Stripe disputes and Mastercard Mastercom chargeback cases end-to-end
  • Investigate disputed transactions, gather evidence, and prepare representment documentation
  • Track dispute outcomes and identify root causes to reduce future chargebacks
  • Handle escalated customer tickets and complaints, including Financial Ombudsman Service (FOS) cases
  • Review and respond to CIFAS markers and data-sharing requests
  • Work with internal teams to resolve complex customer issues
  • Evaluate and update fraud, AML, and compliance policies
  • Support internal and external audits with third-party vendors
  • Contribute to process improvements and automation initiatives

Requirements

  • 1-3 years' experience in fraud, compliance, disputes, or financial crime within fintech or financial services
  • Understanding of UK AML regulations, KYC requirements, and FCA expectations
  • Experience with chargeback management (Visa/Mastercard dispute processes)
  • Familiarity with screening tools (e.g., Sumsub, ComplyAdvantage) and CRM/ticketing systems (e.g., Gorgias, Zendesk)
  • Strong analytical and investigative skills with excellent attention to detail
  • Ability to work independently and manage competing priorities
  • Experience handling FOS complaints
  • Knowledge of Consumer Duty and TCF principles
  • ICA or similar compliance certification
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud detectioninvestigative skillsEnhanced Due Diligence (EDD)KYC screeningAML reportingchargeback managementdispute resolutioncompliance policy evaluationprocess improvementsautomation initiatives
Soft Skills
analytical skillsattention to detailindependent workprioritizationcustomer serviceproblem-solvingcommunicationteam collaborationconflict resolutionadaptability
Certifications
ICA compliance certification