Bits In Glass

Business Analyst

• Gather and document business and functional requirements from stakeholders
• Translate requirements into clear user stories, epics, and acceptance criteria
• Analyze customer data and usage to identify insights and improvement opportunities
• Map and optimize business processes and customer workflows
• Model and support implementation of process automation
• Collaborate with technical teams to deliver CRM solutions and customizations
• Validate system designs and implementations against business requirements
• Engage with clients to support adoption and resolve delivery challenges
• Lead or support client training and onboarding

Business Analyst, Creatio

• Gather and document business and functional requirements from stakeholders
• Translate requirements into clear user stories, epics, and acceptance criteria
• Analyze customer data and usage to identify insights and improvement opportunities
• Map and optimize business processes and customer workflows
• Model and support implementation of process automation
• Collaborate with technical teams to deliver CRM solutions and customizations
• Configure and customize solutions using no-code / low-code tools
• Validate system designs and implementations against business requirements
• Engage with clients to support adoption and resolve delivery challenges
• Lead or support client training and onboarding
• Operate within an agile delivery model and participate in sprint activities