Bitrise

Solutions Engineer

• Be a trusted advisor to Bitrise customers, demonstrating how the company addresses their business requirements
• Remain up-to-date on industry best practices, allowing you to act as a subject matter expert for our customers around mobile development best practices.
• Collaborate with Bitrise product and engineering teams to provide feedback and industry trends to help shape the product roadmap.
• Work with developers from our largest customers to debug complex Mobile DevOps issues, with a focus on CI/CD.
• Act as technical escalation point for the global support team.
• Be a thought leader for Bitrise in the marketplace, including attending and speaking at conferences, hosting webinars, writing blog posts.
• Assist the Customer Success Managers to provide technical consultancy during the onboarding of enterprise customers.
• Build deep relationships with technical champions within our customer base to enable them to become company advocates.
• Drive successful business outcomes across our enterprise customers through educating, training, designing and aiding in implementation of their company solution.
• Help shape and execute on our strategies that lead to strong user adoption.

Solutions Architect

Customer Success Manager

• Act as the architect and administrator of the CS tech stack and manage customer health scoring.
• Build the reporting backbone alongside Bitrise's Data team.
• Partner with the Support team to scale through automation and AI.
• Design and roll out cross-functional processes and earn adoption, not mandate it.

Customer Success Operations Manager

Performance Marketing

• Own the marketing-sourced and marketing-influenced pipeline number across both self-serve and direct sales motions
• Work backward from bookings targets to define required volume of MQLs, SQLs, and opportunities
• Build and run multi-channel DemandGen campaigns: paid digital (Google, LinkedIn), email nurture, content syndication, webinars, etc.
• Execute campaigns hands-on, not just plan them
• Manage and optimize the marketing tech stack with a focus on keeping it lean and effective
• Build and maintain dashboards tracking pipeline generated, conversion rates, channel ROI
• Partner with sales and BDRs regularly
• Collaborate with content and product marketing to ensure campaigns reflect Bitrise's positioning
• Run continuous experiments on subject lines, landing pages, channel mix, and messaging
• Document playbooks, campaign templates, and processes for scalability
• Manage a team of 3 Marketing Managers

Solutions Architect

Solutions Architect

Customer Success Operations Manager

Head of Demand Generation