Customer Success Operations Manager

Bitrise

Customer Success Operations Manager at Bitrise focusing on operational efficiency and driving growth through CS Operations. Collaborating across functions to support customer success and revenue growth.

Posted 6/5/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-Level💰 £60,000 - £75,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Act as the architect and administrator of the CS tech stack and manage customer health scoring.
Build the reporting backbone alongside Bitrise's Data team.
Partner with the Support team to scale through automation and AI.
Design and roll out cross-functional processes and earn adoption, not mandate it.

Requirements

What you’ll need

Experience working with Customer Success or other Customer facing teams.
Strong HubSpot competence as the CS-adjacent system of record: object model, reporting, automation, integration points.
Fluency in SQL; comfortable using modern BI tools (Metabase, Looker, Tableau, etc.)
Strong understanding of consumption and usage-based commercial models and how they change CS motion vs. pure-seat SaaS.
Excellent written communication and the ability to work in an async, distributed company.

Benefits

Comp & perks

Private medical insurance & life assurance
Competitive stock options package
Remote working environment with opportunities for in-person collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLreportingautomationintegrationdata analysis

Soft Skills

written communicationcollaborationcross-functional process designadoption strategies