Bitmovin

Customer Success Manager

• Lead Accounts: Head up engagements with Bitmovin’s largest and most strategic customers across EMEA.
• Drive Autonomy & Impact: Leverage your customer obsession to directly influence customer satisfaction, retention, and significant expansion.
• Blend Diverse Skills: Combine your account management, customer success, and technical acumen in a dynamic environment.
• Innovate & Shape CS: Bring your best ideas to the table to evolve and refine the customer success approach within Bitmovin.
• Experience Scale-Up Growth: Immerse yourself in one of the most exciting and fast-paced scale-up environments in the industry, backed by great benefits.
• Strategic Onboarding: Facilitate a smooth, successful onboarding experience that sets the tone for the entire customer lifecycle.
• Success Plan Development: Work with customers to define clear success criteria and create comprehensive success plans to guide their journey.
• Proactive Lifecycle Management: Own and oversee the entire customer lifecycle, from initial implementation through ongoing usage, optimization, and renewals.
• Executive Business Reviews (EBRs): Conduct regular, data-driven account reviews to provide a holistic view of performance, highlight value, and align on future strategy.
• Usage & Trend Analysis: Monitor customer usage patterns, identify trends, and provide insights that drive better outcomes and flag potential risks or opportunities.
• Value Realization & Expansion: Continuously demonstrate the value Bitmovin brings. Facilitate discussions around new products/features, collaborating with sales and solutions teams to drive expansion opportunities.
• Relationship Building: Develop and maintain strong, long-term relationships with key stakeholders and decision-makers within your portfolio of enterprise accounts.
• Cross-Functional Advocacy: Act as the internal voice of the customer, working closely with product, engineering, support, and sales to resolve issues and champion customer needs.
• Account Health Monitoring: Proactively conduct regular health checks to ensure customer satisfaction and mitigate potential churn risks.

Account Executive

• Identify high-potential prospective customers and grow new revenue across business sizes
• Build and maintain relationships with executives, operational teams and developers
• Present the value of Bitmovin solutions tailored to customer needs
• Manage full sales cycle from prospecting to close
• Manage legal/procurement processes to create scalable global agreements
• Coordinate with internal departments (sales, partner teams, channel experts, customer success, technical solutions) to make accounts successful
• Frequent travel for conferences and customer meetings in the region

Customer Success Manager

Sales Executive