Provide daily maintenance, installation, configuration, and troubleshooting for IT equipment.
Promptly respond to global employee service requests via email and ticketing systems.
Install, configure, and upgrade operating systems, common office software, and mobile applications.
Administer and maintain Unified Endpoint Management (UEM) platforms.
Utilize scripting to streamline repetitive tasks and manage system configurations.
Create KB articles and conduct user training sessions on IT best practices.
Assist the IT team with other daily tasks and global infrastructure projects.

Requirements

Bachelor's degree in computer-related fields preferred.
1+ years of IT desktop support or related experience.
Strong proficiency in scripting (PowerShell or Bash).
Expert in Windows environment: AD, Bitlocker, WIM imaging, and GPO management.
Intermediate macOS troubleshooting skills (Keychain, FileVault, MDM enrollment).
Solid understanding of networking fundamentals: TCP/IP, VLAN, VPN.
Proven ability to learn new technologies and concepts quickly.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Mandarin proficiency preferred.
Familiarity with Python or experience interacting with APIs is a significant advantage.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

scriptingPowerShellBashWindows environmentActive DirectoryBitlockerWIM imagingGPO managementmacOS troubleshootingnetworking fundamentals

Soft Skills

communication skillsability to explain technical conceptsproven ability to learn new technologies

Certifications

Bachelor's degree in computer-related fields