Bisnow

Account Manager

Bisnow

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $50,000 - $55,000 per year

About the role

  • Assist with onboarding new clients, ensuring they are set up successfully on the platform.
  • Provide day-to-day support to clients, answering questions and resolving issues in a timely manner.
  • Help troubleshoot job postings, account access, and general platform questions.
  • Ensure a positive and responsive client experience across all touchpoints.
  • Monitor and respond to inbound emails, support tickets, and website chatbot inquiries.
  • Route requests appropriately and follow through to resolution.
  • Maintain clear documentation of client interactions.
  • Support ongoing maintenance of job postings and employer accounts.
  • Identify, resolve, escalate technical issues or bugs to the appropriate team.
  • Help ensure data accuracy across the platform.
  • Assist with compiling reports on client activity, job performance, and usage trends.
  • Analyze data to identify customer patterns and opportunities for improvement.
  • Support leadership with insights that inform product and growth strategy.
  • Observe client feedback and recurring questions to help identify product or process improvements.
  • Contribute ideas to enhance client experience, candidate flow, and audience development.
  • Assist with projects related to long-term job board strategy and growth initiatives.
  • Support the Enterprise Account Executive with research, proposal preparation, and follow-up.
  • Help manage client requests and ensure timely responses.
  • Assist in preparing materials for client meetings and renewals.

Requirements

  • Curiosity about technology, marketplaces, or online platforms. Exposure to technology tools, customer support platforms, or data analysis nice to have.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Interest in partnering with commercial real estate clients within technology, recruiting, and SaaS environments. Demonstrates a customer-first approach and a strong learning mindset.
  • Comfort working with data in spreadsheets and systems.
  • Natural curiosity for technology, marketplaces, and digital platforms. Experience with technical tools, customer support software, or data analysis is beneficial.
  • Ability to manage multiple tasks in a fast-paced environment.
Benefits
  • Medical, Dental and Vision Insurance - effective the 1st of the month following your start date.
  • Short and Long Term Disability Insurance - this includes maternity and paternity leaves as well.
  • 401K
  • Flexible Spending Account
  • Health Savings Account
  • Dependent Care Account
  • Unlimited Vacation Days
  • 7 days paid sick leave
  • 9 paid Holidays
  • Referral Bonus Program
  • Pet Friendly Offices
  • You’ll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysistroubleshootingreport compilationdata accuracyclient onboardingissue resolutiondocumentationcustomer support
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationcustomer-first approachlearning mindsetcuriositymulti-tasking