Birlasoft

Technical Lead – Oracle CX Consultant

Birlasoft

full-time

Posted on:

Location Type: Office

Location: Pune • India

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Job Level

Senior

Tech Stack

CloudGroovyJavaScriptOraclePHPSOAPSQL

About the role

  • Develop and customize Oracle RightNow Service Cloud components, including (Mandatory to have)
  • Reports and Dashboards/Scheduling
  • Widget Customizations, Customer Portal configuration
  • Custom Scripts and Addins
  • Javascript API, Custom Process (CPM), Custom scripts
  • Integrations and Workspace Design
  • REST API, PHP, ROQL
  • Configure and enhance Oracle Sales Cloud features (Good to have)
  • Sandbox, Pages, Work areas, Workspaces
  • OTBI and BIP reports
  • Groovy Scripts, Oracle SQL, Application Composer
  • Sales plugin in Outlook, Import/Export, Integrations (REST/SOAP API), Workflow

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in Oracle CX implementation and support
  • Hands-on expertise in Oracle RightNow Service Cloud, Sales Cloud and CDM modules
  • Proficiency in scripting (Groovy, JavaScript, PHP), API integrations, and report development
  • Experience in functional configuration and business process mapping
  • Excellent communication and interpersonal skills
  • Good to have experience in Oracle Eloqua

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Oracle RightNow Service CloudReports and DashboardsWidget CustomizationsJavascript APIREST APIPHPROQLGroovy ScriptsOracle SQLOTBI
Soft skills
communicationinterpersonal
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology