Serve as the initial point of contact for helpdesk support across the organization on a daily basis.
Manage employee onboarding across core tooling including Okta, Google Workspace, Jamf, and Slack.
Administer and maintain MDM solutions across Mac and PC endpoints including Jamf and AirWatch.
Collaborate with the Sr. Manager of IT & Security to support infrastructure improvements and tooling projects.
Maintain and contribute to internal IT documentation and knowledge base.
Support user access management and provisioning through identity and access management tools.
Assist with security and compliance initiatives including SOC2 as needed.
Promote a collaborative, inclusive, and approachable IT culture across the organization.

Requirements

3-5 years of relevant IT support experience
Hands-on experience with Okta, Google Workspace, and Jamf
Experience managing endpoints in a Mac-first environment
Strong communication skills — written and verbal
High learning agility and genuine curiosity about technology
Ability to work independently and self-sufficiently in a fully remote environment

Benefits

Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
A work-from-home stipend.
An employer-paid healthcare package.
Of course, Bird ride credits to get you where you need to be!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportemployee onboardinguser access managementidentity and access managementendpoint managementsecurity complianceSOC2MDM solutionsMac managementWindows management

Soft Skills

communication skillscollaborationinclusivityapproachabilityindependenceself-sufficiencylearning agilitycuriosity