Biotage

Inside Service Sales Specialist – Service Growth, Contracts

Biotage

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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About the role

  • Drive renewal, conversion, and upsell of service agreements
  • Convert warranty to contracts, renew contracts, and convert billable accounts to contracts
  • Manage assigned accounts across lifecycle stages
  • Act on warranty expirations, renewals, and service trends
  • Maintain accurate Salesforce data
  • Use data to prioritize opportunities and manage pipeline
  • Partner with Field Service Engineers, Technical Support, Sales, and Customer Service
  • Align on account strategies
  • Communicate service value (uptime, cost predictability, performance)
  • Prepare proposals and customer communications, prepare bids and respond to RFQs
  • Identify trends to improve coverage and renewal rates
  • Support promotions and service strategy evolution

Requirements

  • Bachelor’s degree or equivalent experience
  • 2+ years in sales or service sales in technical/scientific environment
  • Strong communication skills
  • CRM experience (Salesforce preferred)
  • Service contract sales experience (Preferred)
  • Analytical instrumentation experience (Preferred)
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service agreementscontract managementdata analysispipeline managementproposal preparationRFQ responseservice strategyanalytical instrumentation
Soft Skills
communicationaccount managementcollaborationtrend identification
Certifications
Bachelor’s degree