BioScript Solutions

Bilingual Health Services Representative

BioScript Solutions

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Serve as a key liaison between patients and healthcare providers, ensuring seamless coordination of care.
  • Handle inbound and outbound calls and email inquiries with empathy and efficiency.
  • Escalate matters to physicians, nurses, or program coordinators as needed—knowing when to take the lead and when to seek support.
  • Respond thoughtfully to patient concerns, assisting with everything from scheduling to program-related questions.
  • Enter accurate patient data and uphold the highest standards of confidentiality and professionalism.
  • Track and report adverse events (AE) and product quality complaints (PQC) for the Quality Service Team.
  • Confirm and review appointments, locations, and schedules with clarity and care.
  • Support your team with document filing, report submissions, and general administrative needs.
  • Be a steady presence in a fast-paced, ever-evolving environment, adapting with grace and delivering consistent results.

Requirements

  • High school diploma or a minimum of three years of relevant employment experience
  • Strong computer skills (Outlook, Word, Excel); experience in patient management systems is a plus
  • Customer service experience, preferably in healthcare; familiarity with medical terminology is an asset
  • Ability to stay calm and collected under pressure, while juggling multiple priorities
  • Excellent verbal and written communication skills and active listening abilities in French and English required
  • Proven commitment to diversity, inclusion, and cultural competence when working with patients
  • A creative, independent spirit who also thrives in a collaborative, team-based environment
  • Dedication to patient-first service and a desire to make a meaningful impact every day.
Benefits
  • Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays.
  • Growth Opportunities: Continuing to build your knowledge through internal training ensures you stay at the forefront of best practices and innovations in nursing.
  • Ongoing education opportunities empower you to enhance your skills and provide exceptional patient care.
  • Vibrant Culture: Our vibrant culture thrives on community engagement, fueled by employee feedback through OfficeVibe.
  • Sustainability in Action: With one tree planted for every new hire, you’ll literally help grow a greener tomorrow.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
patient management systemsmedical terminologydata entryreport submissionsdocument filing
Soft Skills
empathycommunicationactive listeningcalm under pressuremultitaskingcollaborationadaptabilitycommitment to diversitycultural competencepatient-first service