Client Success Manager

Bionews, Inc.

full-time

Posted on: 4/2/2026

Location Type: Remote

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About the role

Build and maintain strong relationships with clients, acting as their primary point of contact throughout the entire campaign lifecycle from pre-sale to post-sale.
Collaborate with Sales and Marketing teams on RFP responses, developing tailored campaign proposals that align with client objectives and deliver measurable results.
Partner with Editorial, Ad Ops, Audience Growth, and Performance teams to ensure campaigns are executed flawlessly, delivered on time, and exceed brand KPIs.
Monitor campaign performance, analyze key metrics, and provide insightful wrap reports to client partners.
Identify opportunities for upselling to drive business growth and retention.

Bachelor’s degree (Advertising, Marketing, Communications or other relevant areas)
1-2 years of experience in digital publishing sales support (pre and post sale)
Previous experience in, or a strong professional interest in, the Pharma/Healthcare space is highly preferred.
Exceptional communication and client service skills
High attention to detail and strong time management and prioritization skills
Positive attitude and a willingness to learn and strategically solve problems
Fluency in digital media pricing models such as CPM; CPUV; CPC, etc.
Strong understanding of DCM, Microsoft Office, Salesforce, Google Ad Manager, Google Analytics
Familiarity with DoubleVerify, Crossix, IQVIA, etc.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital publishing sales supportcampaign performance analysisdigital media pricing modelsCPMCPUVCPC

Soft Skills

communication skillsclient service skillsattention to detailtime managementprioritizationproblem-solvingwillingness to learnpositive attitude