Biolyz

Senior Customer Success Manager

Biolyz

full-time

Posted on:

Location Type: Hybrid

Location: Vienna • Austria

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Own assigned customers end-to-end — relationship, retention, and expansion.
  • Run daily/weekly check-ins with clubs and performance departments.
  • Translate biomarker data into clear, actionable performance narratives.
  • Drive concrete use cases around injury prevention, recovery optimization, and load management.
  • Ensure Biolyz is deeply integrated into the customer’s workflow.
  • Identify risks early and proactively intervene.
  • Travel frequently to customer sites and be present when it matters most (including critical match phases).
  • Maintain extremely high responsiveness — football operates 7 days a week.
  • Serve as the internal voice of the customer to Product and Science.

Requirements

  • 2–3+ years experience in Customer Success, Account Management, sports performance environments, or similar high-responsibility roles.
  • Strong understanding of football and elite sports dynamics.
  • Educational or professional background in sports science, biology, physiology, exercise science, or medicine.
  • A medical degree (MD) is a strong plus.
  • Comfortable discussing biomarker data and physiological insights with experts.
  • High ownership mentality — you don’t wait to be told.
  • Willing to travel extensively.
  • Very high availability and responsiveness, including occasional weekends.
  • Structured, calm under pressure, and credible in high-performance rooms.
Benefits
  • AAA-level compensation for AAA-level performance.
  • Direct exposure to elite football environments across Europe.
  • Real ownership and impact on company trajectory.
  • Close collaboration with founders, scientists, and leadership.
  • A culture of intensity, precision, and accountability.
  • No fluff. Real outcomes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
biomarker data analysisperformance narrativesinjury preventionrecovery optimizationload managementsports sciencephysiologyexercise sciencemedicinecustomer success
Soft Skills
relationship managementretention strategiesproactive interventionhigh ownership mentalitycalm under pressurecredibility in high-performance environmentshigh availabilityresponsivenessstructured thinkingcommunication
Certifications
medical degree (MD)