Biolyz

Customer Success Manager

• Own assigned customers end-to-end — relationship, retention, and expansion.
• Run daily/weekly check-ins with clubs and performance departments.
• Translate biomarker data into clear, actionable performance narratives.
• Drive concrete use cases around injury prevention, recovery optimization, and load management.
• Ensure Biolyz is deeply integrated into the customer’s workflow.
• Identify risks early and proactively intervene.
• Travel frequently to customer sites and be present when it matters most (including critical match phases).
• Maintain extremely high responsiveness — football operates 7 days a week.
• Serve as the internal voice of the customer to Product and Science.

Senior Customer Success Manager