Biolog, Inc.

Field Service Engineer

Biolog, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Washington • 🇺🇸 United States

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Salary

💰 $90,000 - $115,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Perform on-site instrument installation, validation, preventative maintenance, and repair
  • Provide remote technical support via phone, email, and remote access tools
  • Maintain accurate customer records, service documentation, and work orders in ERP/CRM systems (Salesforce)
  • Conduct in-house performance testing and preventative maintenance as needed
  • Explain Biolog services, capabilities, and advantages to customers to help grow the business
  • Collaborate cross-functionally with Sales and Field Applications teams to support customer success
  • Travel extensively across assigned territory in the U.S. and Canada to support customer sites

Requirements

  • Bachelor’s degree (BA/BS) in engineering or a related technical field
  • 1–3 years of experience servicing hardware and software systems for life science tools
  • 1–3 years of hands-on experience in instrument repair
  • Strong proficiency with productivity and collaboration tools (MS Outlook, Zoom, TeamViewer, Slack, etc.)
  • Excellent time management, scheduling, and organizational skills
  • Proactive, positive team player with the ability to work independently and cross-functionally
  • Experience performing field service in GMP laboratory environments (preferred)
  • Knowledge of microbiology (preferred)
  • Ability to lift up to 50 lbs
  • Active passport for international travel (Canada, as needed)
Benefits
  • Competitive compensation (base + commission)
  • Comprehensive medical coverage with 100% employer-paid premiums for employees and 75% for dependents, plus dental and vision included
  • Company-paid life, short-term, and long-term disability insurance
  • Flexible paid time off and paid sick leave
  • 13 paid holidays
  • 401(k)
  • Stock options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
instrument installationinstrument repairpreventative maintenanceperformance testingservicing hardware systemsservicing software systemslife science toolsGMP laboratory environmentsmicrobiology
Soft skills
time managementschedulingorganizational skillsteam playerindependent workcross-functional collaborationproactive attitudepositive attitude
Certifications
Bachelor’s degree in engineeringBachelor’s degree in a related technical field