Perform on-site instrument installation, validation, preventative maintenance, and repair
Provide remote technical support via phone, email, and remote access tools
Maintain accurate customer records, service documentation, and work orders in ERP/CRM systems (Salesforce)
Conduct in-house performance testing and preventative maintenance as needed
Explain Biolog services, capabilities, and advantages to customers to help grow the business
Collaborate cross-functionally with Sales and Field Applications teams to support customer success
Travel extensively across assigned territory in the U.S. and Canada to support customer sites

Requirements

Bachelor’s degree (BA/BS) in engineering or a related technical field
1–3 years of experience servicing hardware and software systems for life science tools
1–3 years of hands-on experience in instrument repair
Strong proficiency with productivity and collaboration tools (MS Outlook, Zoom, TeamViewer, Slack, etc.)
Excellent time management, scheduling, and organizational skills
Proactive, positive team player with the ability to work independently and cross-functionally
Experience performing field service in GMP laboratory environments (preferred)
Knowledge of microbiology (preferred)
Ability to lift up to 50 lbs
Active passport for international travel (Canada, as needed)

Benefits

Competitive compensation (base + commission)
Comprehensive medical coverage with 100% employer-paid premiums for employees and 75% for dependents, plus dental and vision included
Company-paid life, short-term, and long-term disability insurance
Flexible paid time off and paid sick leave
13 paid holidays
401(k)
Stock options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

instrument installationinstrument repairpreventative maintenanceperformance testingservicing hardware systemsservicing software systemslife science toolsGMP laboratory environmentsmicrobiology

Soft Skills

time managementschedulingorganizational skillsteam playerindependent workcross-functional collaborationproactive attitudepositive attitude

Certifications

Bachelor’s degree in engineeringBachelor’s degree in a related technical field