Clinical Solutions Manager
BioIntelliSense, Inc
full-time
Posted on:
Location Type: Remote
Location: Alaska • United States
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Salary
💰 $120,000 - $170,000 per year
About the role
- Lead complex customer implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps
- Build customer relationships to ensure programs meet customer requirements and BioIntelliSense capabilities assuring long-term sustainability
- Train and educate customers on BioIntelliSense product offerings and value proposition
- Provide ongoing support and post-implementation improvement and optimization
- Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful customer programs
- Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally
- Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
- Evaluate program processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
- As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case
Requirements
- Bachelor's degree in a clinical or health-related field (e.g., Nursing, Health Sciences, Respiratory Therapy) and a current clinical credential/licensure (e.g., RN, RT/RRT)
- 10+ years of professional work experience in a healthcare clinical or hospital setting
- 3+ years of professional work in a clinical consulting role with a healthcare company is preferred
- Some remote patient monitoring or telehealth experience preferred
- Demonstrated strong organization, time management and project management skills
- Understanding of HIPAA requirements and compliance
- Strong communication and relationship management skills, in both pre-sales and post-sales environments
- Demonstrated ability to effectively communicate with customer, managers, clinicians/practitioners and executives on product, clinical expectations, technical integration, and business process
- Proficient in Excel, Word and PowerPoint and ability to independently produce documents
- Ability to manage and complete programs in a timely manner
Benefits
- Robust Medical, Dental and Vision Plans
- STD, LTD, Insurance Plans
- HSA and Flexible Spending Accounts
- Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting
- FlexVTO (flexible vacation plans), Sick Leave, 11 Company Holidays
- Home Office Benefits Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical workflowsimplementation roadmapscustomer feedback analysisprogram evaluationremote patient monitoringtelehealth
Soft Skills
organizationtime managementproject managementcommunicationrelationship management
Certifications
Bachelor's degree in clinical or health-related fieldRNRT/RRT