BioIntelliSense, Inc

Solutions Engineer

• Lead complex customer implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps
• Build customer relationships to ensure programs meet customer requirements and BioIntelliSense capabilities assuring long-term sustainability
• Train and educate customers on BioIntelliSense product offerings and value proposition
• Provide ongoing support and post-implementation improvement and optimization
• Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful customer programs
• Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally
• Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
• Evaluate program processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
• As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case

Clinical Solutions Manager