Customer Success Project Manager

BioIntelliSense, Inc

Customer Success Project Manager focused on healthcare monitoring solutions at BioIntelliSense. Leading cross-functional teams to ensure successful project execution and customer satisfaction.

Posted 7/17/2026full-timeRemote • California, Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, customer success strategies, and effective communication to ensure successful project outcomes and high customer satisfaction. Proficient in analyzing customer feedback and implementing improvements to enhance overall customer experience.

Highest-signal resume keywords

Project Management Professional (PMP) CertificationCustomer Success Project ManagementSalesforce ExperienceAdvanced Analytical SkillsHealthcare Customer Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementImplementation ManagementProcess ImprovementTroubleshooting Complex Issues

Soft Skills

CollaborationCommunicationResponsibility and AccountabilityContinuous Improvement MindsetResult and Quality Driven Approach

Tools & Technologies

JiraSmartsheet

Certifications & Qualifications

Project Management Professional (PMP)

Industry Keywords

Healthcare ExperienceMedical Device ExperienceCustomer SatisfactionOnboarding ProcessStakeholder Communication

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards
Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions
Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
Collaborate with leadership to develop and implement strategies to drive customer success
Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction

Requirements

What you’ll need

Bachelor’s degree required
6-10 years of experience in program management or related discipline
Project Management Professional (PMP) certification or similar certification is a plus
Experience project managing an implementation with a healthcare customer is a plus
Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator
Accepts responsibility and accountability for project success and associated key decisions
Continuous improvement mindset and a result and quality driven approach
Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues
Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives
Experience with Salesforce and with project management tools such as Jira or Smartsheet
Healthcare experience and medical device experience preferred

Benefits

Comp & perks

Robust Medical, Dental and Vision Plans
STD, LTD, Insurance Plans
HSA and Flexible Spending Accounts
Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting
FlexVTO (flexible vacation plans), Sick Leave, 11 Company Holidays
Home Office Benefits Stipend