Biofourmis

Director

• Own planning, coordination, and execution of multi-site, enterprise-level implementations from commercial handoff through go-live
• Develop and manage project plans, timelines, resourcing models, and risk mitigation across clinical, technical, and operational dependencies.
• Serve as the senior escalation point for all implementation risks, delivery blockers, and customer readiness issues.
• Hands-on execution of customer onboarding, technical integrations, training materials and support prior to launch.
• Collaborate with Clinical partners to validate operational readiness against defined staffing models, escalation pathways, and safety protocols.
• Oversee system integration efforts including EHR/EMR interfaces (Epic, Cerner, etc.), device provisioning, mobile app enablement, and data connectivity.
• Collaborate with Engineering and Product teams to manage configurations, enhancements, and customer-specific requirements.
• Build strong internal partnerships to ensure implementation learnings inform product roadmap, clinical protocols, and operational processes.
• Oversee the full lifecycle deployment of new products, from strategic planning and initial scoping to full-scale rollout and post-implementation review.
• Drive continuous improvement of implementation methodologies, playbooks, and tools.
• Lead, mentor, and develop the implementation organization, setting clear expectations for accountability, collaboration, and customer outcomes.
• Establish performance metrics and capacity models to scale delivery efficiently.
• Foster a culture of accountability, collaboration, and customer-centricity.

Director of Implementation