Binson's Home Health Care

Customer Support

• Serve as the primary point of contact for patients, caregivers, and healthcare providers regarding durable medical equipment.
• Handle inbound and outbound calls, processing equipment orders, verifying insurance eligibility, troubleshooting delivery or billing issues.
• Ensure a compassionate, efficient experience for all patients while strictly adhering to HIPAA regulations.

Customer Service Representative

Account Manager

• Build and nurture relationships with referral sources in your territory to drive growth and brand loyalty.
• Make proactive sales calls (minimum of 15 per day or equivalent) to grow new business and maintain existing accounts.
• Respond promptly and with urgency to all communications and referral requests.
• Educate and empower healthcare partners through in-services and product training.
• Problem-solve coverage and insurance issues to help patients get the care they need quickly.
• Occasionally deliver and set up respiratory or sleep equipment, providing bedside instruction when needed.
• Conduct home assessments and DME orientations to ensure patients are comfortable and confident using their equipment.
• Keep detailed records of visits, calls, and activities in EMR system.
• Continuously grow your network by prospecting new clients and nurturing long-term partnerships

DME/Respiratory Account Manager

Therapist

• Set up patients with PAP therapy and provide instruction on usage of the equipment
• Set up and support ventilator supplies
• Educate patients and caregivers on respiratory equipment and safety
• Provide top-notch respiratory care in both home and retail settings
• Conduct follow-up visits and check-ins with our oxygen therapy patients
• Be the go-to for all things respiratory—whether it’s troubleshooting equipment or offering guidance
• Recommend oral/tracheal hygiene and help manage trach care
• On-call coverage to make sure no breath is left behind after hours
• Work closely with patients, caregivers, and your amazing Binson’s teammates to ensure smooth care
• Help verify insurance and coordinate financial details with patients

Customer Service Representative

DME/Respiratory Account Manager

Respiratory Therapist, Part Time, PRN