Binson's Home Health Care

Customer Support

• Answer incoming calls from patients and referral sources
• Accurately enter new patient information into company computer system
• Obtain written order from physician, verify insurance and generate orders
• Ensure the customer and referral sources are kept up to date on order status
• Process diabetic testing orders and continuous glucose monitor orders
• Resolve missing order issues including UPS/USPS tracking
• Frontline connection between patients, healthcare providers, and internal teams; coordinate communication across departments
• 4-6 weeks in-person training, remote after training; work Monday–Friday 8:30 AM–5:00 PM

Customer Service Representative