Customer Success Specialist
BinSentry
full-time
Posted on:
Location Type: Remote
Location: Alabama • Mississippi • United States
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Salary
💰 $50,000 - $70,000 per year
About the role
- Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Poultry accounts - assigned roughly 30 customer accounts.
- Deliver strong onboarding and training program to BinSentry’s commercial Customers
- Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training
- Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful
- Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers
- Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users
- Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion.
- Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers
- Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication
- Listen to customers and ensure a strong customer feedback loop exists throughout the company
Requirements
- University/College degree or equivalent
- 3+ years of Customer Success experience or equivalent in Account Management
- 3+ years Customer Success experience directly managing a book of business greater than $1MM ARR
- Familiarity with following onboarding / training processes
- Knowledge of or willingness to learn agricultural feed supply chain
- Excited by opportunity to drive efficiencies, reduce agriculturally-produced waste, and improve animal health on commercial farms
- Must have a valid passport
- Must be willing to travel at least 25% of the time
Benefits
- Comprehensive benefits package, including health, and dental
- Competitive compensation and an equity and bonus package
- A meaningful mission in which you are invited to participate
- Brag-worthy swag
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer onboardingcustomer trainingcustomer successaccount managementcustomer communicationROI demonstrationinsights reportingagricultural feed supply chainbusiness expansioncustomer feedback loop
Soft Skills
customer engagementrelationship buildingcommunicationproblem-solvingorganizational skillsteam collaborationadaptabilitycustomer experience focustraining deliveryefficiency driving
Certifications
University/College degreevalid passport