Operations Associate – Binance Pay, Card
Binance
full-time
Posted on:
Location Type: Remote
Location: Singapore
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About the role
- Own end-to-end operational processes, Finance and Merchant operations for Binance Pay & Card
- Ensure accurate, timely settlement and reconciliation, proactive chargeback management, account management and growth
- Monitor and improve card program key metric rates
- Support card growth initiatives and marketing
- Investigate and resolve any operational issues with stakeholders
- Own the end-to-end card chargeback lifecycle: intake, investigation, representment and resolution with users and relevant stakeholders
- Track chargeback trends and root-cause insights to maintain acceptable level of the chargeback ratio
- Perform daily/weekly/monthly reconciliation and resolve discrepancies
- Maintain reconciliation logs, escalate aged exceptions per SLA
- Support fund transfers, payments and ensure smooth program operations
- Monitor payment success rates and failure categorisation
- Assist in month-end close procedures and reporting
- Manage onboarding workflows for new Pay and Card merchants
- Maintain onboarding trackers and ensure data hygiene to ensure compliance across merchants
- Serve as contact point for assigned merchant accounts
- Prepare merchant performance reports and QBR materials to achieve targets
- Conduct data analysis to support growth
- Build and maintain operational reporting templates for card KPIs, settlement metrics, and merchant health
- Contribute to SOP creation, process documentation, and playbook maintenance
- Participate in UAT and operational readiness testing for new product launches
Requirements
- Minimum 3 years of experience in a payments, fintech, or banking operations role
- Hands-on experience with card products (credit, debit, or prepaid) strongly preferred
- Familiarity with chargeback/dispute resolution processes (Visa/Mastercard rules is a plus)
- Strong analytical skills with proficiency in Excel/Google Sheets; SQL or BI tool experience is a plus
- Self-organised with high attention to detail; able to manage multiple workstreams independently
- Excellent written and verbal communication skills in English
- High accountability — comfortable owning outcomes, not just tasks
- Experience working in a crypto, Web3, or digital asset environment (preferred)
- Exposure to merchant operations or B2B account management in a payments context (preferred)
- Understanding of FX settlement mechanics, clearing cycles, or card network economics (preferred)
- Experience with Tableau, Looker, Metabase, or equivalent BI tools (preferred)
Benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
- Opportunities for career growth and continuous learning
- Competitive salary and company benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payments operationschargeback managementreconciliationdata analysisSQLExcelGoogle SheetsBI toolsFX settlement mechanicscard products
Soft Skills
analytical skillsattention to detailself-organizationcommunication skillsaccountabilityindependent managementstakeholder managementproblem-solvingprocess documentationcollaboration