Binance

Wallet Product and Operations Manager

Binance

full-time

Posted on:

Location Type: Remote

Location: Singapore

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About the role

  • Oversee daily operations of exchange wallets, including deposits, withdrawals.
  • Monitor blockchain transactions to ensure timely processing and resolve delays or failures.
  • Maintain operational uptime of exchange wallets.
  • Coordinate and complete network upgrades, token events and testing with no issues.
  • Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
  • Continuously review existing risk and controls to prevent potential future impact to the firm or users.
  • Review internal processes and simplify or automate processes to enhance efficiency and users experience.
  • Analyze competitor product and industry trends to identify potential product/process enhancements.
  • Work with Customer Support to resolve wallet-related user inquiries.
  • Partner with Stakeholders across various departments to solve customer pain-points and enhance our product Communicate and collaborate with regulators, auditors and external parties for licensing and other certifications as required.

Requirements

  • 5+ years in crypto wallet operations, blockchain infrastructure, or a related role.
  • Familiarity with various blockchain technologies notwithstanding EVM, Polkadot, Cosmos, etc.
  • Familiarity with on-chain analysis tools, DeFi protocols, and new projects.
  • Familiarity with wallet infrastructure such as nodes, signing services and wallet custody models (Hardware wallet, MPC, HSM, KSM, Embedded Custody).
  • Excellent problem-solving and communication skills.
  • Ability to stay calm in pressure situations and make clear decisions with thorough impact analysis.
  • Ability to thrive in a fast-paced, 24/7 crypto environment, passionate and self starter.
  • Experience in Tradfi - Custody experience is a plus.
Benefits
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
crypto wallet operationsblockchain infrastructureon-chain analysis toolsDeFi protocolswallet infrastructurenodessigning serviceswallet custody modelshardware walletMPC
Soft skills
problem-solvingcommunicationcalm under pressuredecision makingimpact analysisadaptabilityself-startercollaborationstakeholder engagementcustomer support