Employee Relations Specialist
Billy Goat Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $63,600 - $93,500 per year
About the role
- Own compliance training accountability, including tracking completion, follow-ups, escalations, and reporting.
- Manage offboarding tickets for voluntary and involuntary separations, ensuring process accuracy, proper documentation, and cross-functional coordination (e.g., IT, Payroll, Security as needed).
- Exit interview - when requested by a departing employee, the ER Specialist will conduct an exit interview and escalate complex/high-risk matters to senior ER leadership.
- Perform ER administrative work, including data pulls, analysis, reporting, and entering historical data to maintain accurate records.
- Handle low-stakes investigations (e.g., interpersonal conflict, workplace communication issues, data exfiltration), including intake, interviews, documentation, and recommendations—escalating complex/high-risk matters to senior ER leadership.
- Support Sr. Manager, ER with performance management, including coaching, documentation guidance, and consistent application of standards.
- Manage attendance across all sites, including tracking, reporting trends, and advising leaders on appropriate next steps.
- Support and administer metrics-based Performance Improvement Plans (e.g., CX or productivity/quality-based improvement plans), ensuring clarity of expectations, measurement cadence, and documentation.
- Administer Disciplinary Action / corrective action processes (verbal, written, final warnings) for safety violations, insubordination, attendance, and other policy breaches—ensuring fairness, consistency, and compliance.
- Support accommodation requests in partnership with the Senior Manager, ER, providing documentation support, and coordination with key stakeholders.
Requirements
- 2+ years of experience in Employee Relations, HR, or People Operations, ideally supporting a multi-site and/or hourly workforce environment (retail/operations/fulfillment experience preferred).
- Working knowledge of ER fundamentals: investigations, corrective action, performance management, attendance practices, and documentation standards.
- Demonstrated ability to triage risk, apply policy consistently, and escalate sensitive matters appropriately.
- Strong written and verbal communication skills, with comfort in producing clear case notes, summaries, and manager guidance.
- High level of discretion and confidentiality when handling employee and business-sensitive information.
- Strong operational and analytical skills, including experience with data pulling, basic analysis, and reporting.
- Proficiency with Google Workspace and HR systems/tools (HRIS, ticketing/case management platforms); comfort learning new systems quickly.
- Nice to have: Experience managing cases in HR Acuity
- Nice to have: Bi-lingual, fluent in English and Spanish
Benefits
- 401K
- paid time off
- dental
- medical
- vision
- disability
- life insurance options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee relationsinvestigationscorrective actionperformance managementattendance practicesdocumentation standardsdata analysisreportingcase managementmetrics-based performance improvement
Soft skills
communication skillsdiscretionconfidentialityoperational skillsanalytical skillstriage riskpolicy applicationescalation of sensitive matters