Billtrust

Senior Talent Operations Manager

Billtrust

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $105,000 per year

Job Level

Senior

About the role

  • Own and continuously improve core recruiting operations, including requisition intake, candidate workflows, interview coordination, and offer processes
  • Partner with the VP of Talent Acquisition to design and implement recruiting programs, operational improvements, and scaling initiatives
  • Ensure recruiting practices are consistent, equitable, and aligned with evolving business needs
  • Serve as a senior operational thought partner, translating hiring demand into practical, scalable recruiting solutions
  • Lead and execute hiring for early-career, entry-level, and other high-volume roles across the organization
  • Design, build, and manage early-career hiring pipelines (e.g., internships, new-grad, or rotational programs, as applicable)
  • Partner with hiring managers to define role expectations, assessment approaches, and decision criteria
  • Drive a high-quality, inclusive, and engaging candidate experience from initial outreach through offer
  • Own the optimization and day-to-day effectiveness of the applicant tracking system (ATS) and recruiting tools
  • Define and monitor key recruiting metrics (e.g., time-to-fill, funnel health, candidate experience indicators)
  • Identify systemic bottlenecks or inefficiencies and lead process improvements
  • Create and maintain SOPs, templates, playbooks, and training materials to reinforce consistency and best practices
  • Partner closely with People Operations and hiring managers to ensure a smooth, well-coordinated onboarding experience
  • Own the recruiting-to-onboarding handoff, ensuring clarity, documentation, and accountability
  • Continuously evaluate the end-to-end candidate journey and implement improvements that enhance communication, engagement, and experience
  • Act as a trusted partner to hiring managers, setting expectations, driving accountability, and ensuring effective hiring outcomes
  • Support recruiters and coordinators by reinforcing tools, processes, and operational standards
  • Contribute to change initiatives by leading or supporting the rollout of new tools, programs, or workflows.

Requirements

  • 5–7 years of experience in talent acquisition, recruiting operations, or a blended recruiting / TA operations role
  • Proven experience leading early-career, entry-level, or high-volume hiring programs
  • Strong operational judgment with the ability to design, scale, and improve recruiting processes
  • Deep experience working with ATS platforms and recruiting tools; comfort with reporting, metrics, and basic analytics
  • Ability to operate independently, manage competing priorities, and influence without authority
  • Clear, professional communication skills and strong cross-functional partnership capabilities.
Benefits
  • Work from Anywhere: Your home, a coffee shop, a company paid WeWork
  • you decide!
  • A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
  • Flexible Working Hours: We support your lifestyle- the results are what count.
  • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
  • Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
  • Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
  • Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
  • Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
  • Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
  • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
recruiting operationscandidate workflowsinterview coordinationoffer processesrecruiting metricsprocess improvementsSOPsplaybooksanalytics
Soft Skills
operational judgmentcommunication skillscross-functional partnershipindependenceinfluence without authorityaccountabilitycandidate experienceengagementscalability