BillionToOne

Collections

• Verify claim was submitted to correct insurance.
• Review/update patient demographics and information for accuracy.
• Process and validate payor requests and claims via correspondence, remittance advice and EOBs (i.e., identify payment discrepancies, inappropriate requests)
• Investigate all denied services to determine reason and appeal, if appropriate. Identify and report root causes associated with denials to reduce/resolve issues.
• Process assigned appeals including submission, tracking, reporting and evaluation of appeal outcomes (i.e., next steps, improved outcomes)
• Maximize utilization of Billing system, tools and resources to support cash collection activities
• Review various reports including aging outstanding and denial reports.
• Comply with Federal and State legislation on all billing related matters.
• Comply with all Safety, Emergency, Hazard, OSHA, HIPAA, Quality Assurance and Administrative Plans, Policies, Guidelines, Protocol, and Standards.
• Support and maintain department cash and DSO goals.

Revenue Cycle Associate – Collections

Human Resources

• Partner with commercial sales leaders to develop and execute people strategies that drive business performance and support organizational goals
• Analyze engagement survey data, identify key themes, and facilitate action planning with leaders to improve team engagement and retention
• Provide strategic coaching and consultation to managers on performance management, employee relations, organizational effectiveness, and team dynamics
• Support new hire integration and success through early performance check-ins, manager enablement, and onboarding optimization
• Lead workforce planning initiatives and facilitate talent reviews to build strong succession pipelines and identify development opportunities
• Identify, analyze, and escalate trends impacting employee engagement, retention, and performance; recommend data-driven solutions to address organizational challenges
• Serve as a trusted advisor to sales leaders, balancing employee advocacy with business needs in complex situations

Senior HRBP, Commercial

Learning and Development

• Partner with the Director of Training to design, implement, and deliver consistent, concise, and clear training materials and messaging to the sales team, including but not limited to: new hire training, bi-weekly oncology training topics, product launches, and national/regional sales meetings
• Lead the onboarding process for new sales team members, ensuring they are equipped with the knowledge and skills to succeed from day one.
• Maintain and update training pathways and continuing education courses within ShowPad or other LMS to ensure alignment with the company’s sales strategy, product offerings, and market demands.
• Field rides and performance coaching for new hires and established sales members
• Cross functional collaboration with sales leadership, analytics, marketing, Client Services, and other departments as needed, to ensure alignment of new training content.
• Manage logistics for in person new hire training programs.
• Support the upkeep of the Sales Training ChatBot with accurate, timely information.
• Lead/co-lead workshops and training activities at regional and national meetings, as well as New Hire Training sessions, under the direction of the Director of Training.
• Schedule regular touchpoints with FSTs to roll out new messaging, provide product updates, gather feedback on training needs, and field insights.
• Develop and streamline processes for FST utilization, ensuring consistent understanding of their role and optimizing Sales Specialist–FST pairings for field rides based on skills and territory needs.
• Compile and deliver best practices to support management and field sales teams.
• Utilize feedback from sales leadership and reps, as well as performance data, to continuously improve and refine all training initiatives.
• Collaborate with the Director of Training and Legal to ensure all training content and messaging align with company objectives and remain compliant with legal requirements.
• Proven ability to work independently, demonstrating exceptional project management, prioritization, and execution skills.
• Occasional work outside normal 8am-5pm hours to accommodate different time zones
• Requires approximately 40% travel for field rides, in-person training, company meetings

Sales Training Manager, Oncology

Manager

• Manage day-to-day EMR integration operations, ensuring accurate and timely order and result transmissions across partner systems.
• Oversee HL7 integrations, including setup, validation, testing, and ongoing monitoring of connections through Redox and other vendors.
• Lead manual EMR order associations and triage—investigating and resolving missing or misrouted orders and results.
• Improve and maintain automation processes (bots) for EMR order matching and reduce manual touchpoints.
• Coordinate manual testing workloads for EMR integrations, ensuring end-to-end data validation and compliance.
• Work with Software engineering to ensure the scalability of our EMR integrations.
• Serve as the project manager for EMR integrations across all business units, coordinating between Sales, Engineering, Product, and external partners.
• Manage the intake and approval process for new EMR integration requests, ensuring alignment with business priorities and feasibility.
• Represent EMR Operations on hospital and clinic integration calls, providing technical and workflow expertise.
• Collaborate with Engineering and Product teams to resolve issues, drive continuous improvement, and manage release readiness.
• Lead triage of EMR order management issues, including missing results, order mismatches, or compendium misconfigurations.
• Coordinate with Engineering, Account Executives, and vendors (e.g., Redox, LK) to investigate and implement corrective actions.
• Manage the EMR Slack triage channel, responding to internal team questions, order transmission failures, and troubleshooting requests.
• Partner with Sales to manage client onboarding workflows, including IT questionnaires, legal contract coordination, and BAA execution.
• Act as the central point of communication between IT, Engineering, Sales, Legal, and Clinical Operations for all EMR-related processes.
• Maintain and improve internal documentation and playbooks for EMR operations and troubleshooting.

EMR Integrations Manager

• Build, develop, and lead a high impact team of sales reps to bring the first and only single-gene NIPT supported carrier and aneuploidy screen to OBGYN clinics, MFMs, and private OBGYN practices throughout Central/Southern Illinois
• Deliver clinical information to both external clients and internal teams and influence how the test is communicated to physicians and patients
• Develop a comprehensive, data-driven sales strategy and business plan to build and grow market development throughout Central/Southern Illinois
• Build and lead a team of talented, high performing sales reps in the execution of sales strategies and optimization of opportunities to increase profitability and market share
• Recruit, hire, train, manage, and develop representatives
• Develop and enhance customized pitches to individual OBGYNs, MFMs, and prenatal Genetic Counselors
• Use data to analyze sales results, identify industry trends, and stay abreast of competition to increase sales volume and drive success within territory
• Reports to the Area Director; remote position with significant field time in Central/Southern Illinois

Revenue Cycle Associate – Collections

Senior HRBP, Commercial

Sales Training Manager, Oncology

EMR Integrations Manager

Regional Manager, Prenatal