BillingPlatform

Support Engineer

• Triaging incoming support tickets, assessing severity, and ensuring accurate prioritization within SLA windows
• Serving as the primary point of contact for customers, providing clear and timely status updates throughout the resolution lifecycle
• Troubleshooting application issues by reviewing logs, configurations, and data to isolate root cause before escalating to engineering
• Escalating complex or high-impact issues to engineering with complete, well-documented context to accelerate resolution
• Documenting issues, investigation steps, and resolutions in the ticketing system to maintain an accurate support record
• Identifying patterns across tickets to surface recurring issues and contribute to proactive knowledge base improvements
• Collaborating cross-functionally with engineering, product, and professional services teams to resolve customer-impacting issues
• Leveraging scripting or custom configuration capabilities to fulfill customer requests (a plus, not required)

Application Support Analyst

Solutions Engineer

• Partner with the Enterprise Sales team to develop account strategy and drive complex enterprise sales opportunities from discovery through close
• Lead discovery sessions with finance, accounting, operations, and technical stakeholders to understand business requirements and revenue processes
• Effectively configure and present BillingPlatform solutions, with a focus on Revenue Recognition, Billing, and Quote-to-Cash workflows
• Serve as a trusted advisor to prospects on revenue recognition, billing operations, financial management, and recurring revenue business models
• Successfully align BillingPlatform with customer business drivers and clearly differentiate the solution from competitive offerings
• Develop and maintain deep expertise in BillingPlatform’s Revenue Recognition capabilities and configuration framework
• Design and articulate end-to-end solution architectures involving CRM, ERP, finance, and operational systems
• Lead technical evaluations, proof-of-concepts, workshops, RFIs, and RFP responses
• Collaborate closely with Product Management, Professional Services, and Engineering to provide customer feedback and influence product direction
• Mentor and support other Solution Engineers on complex opportunities and revenue-related solution design
• Assist in recruiting, interviewing, and hiring for the Solutions Engineering organization
• Represent BillingPlatform as a subject matter expert at customer meetings, industry events, and executive presentations

Lead Revenue Solution Engineer

Implementation Specialist

• Partner with finance, accounting, and client stakeholders to gather and analyze business requirements related to revenue recognition and ASC 606 / IFRS 15 compliance
• Translate accounting policies and operational processes into scalable system configurations and automated revenue workflows
• Configure BillingPlatform’s revenue recognition functionality, including rules, schedules, allocations, event triggers, and reporting logic
• Design and document current-state and future-state revenue recognition processes, integrations, and data flows
• Collaborate with ERP and General Ledger teams to support integrations for journal entries, contract data, and revenue schedules
• Lead testing and validation activities to ensure calculations, schedules, and accounting outputs align with client policies and compliance requirements
• Support data migration activities related to contracts, performance obligations, and historical revenue data
• Deliver client workshops, training sessions, and functional guidance for accounting and finance users
• Partner closely with project managers, solution architects, and cross-functional teams to drive successful client implementations
• Act as a trusted advisor to clients by recommending best practices for automation, process optimization, and scalable revenue operations
• Stay current on evolving revenue recognition standards and industry best practices within SaaS and subscription-based business models
• Collaborate effectively with both onshore and offshore teams in a fast-paced, client-facing implementation environment

Senior Revenue Recognition Implementation Consultant

Full-stack Engineer

• Develop and maintain full-stack features across frontend and backend
• Build UI components using React, TypeScript, HTML, and CSS
• Develop backend services and APIs using Java and Spring
• Work with relational databases for data storage and retrieval
• Collaborate with cross-functional teams to deliver end-to-end solutions
• Write clean, maintainable, and testable code
• Participate in code reviews and team discussions
• Troubleshoot and resolve issues across the stack
• Contribute to performance and scalability improvements
• Participate in agile development processes
• Use modern development tools, including AI-assisted tools, to support productivity and everyday development tasks

Senior Full Stack Developer

Backend Engineer

• Develop clean, efficient, and well-tested code in a high-scale, production environment
• Own and deliver end-to-end features within a microservices architecture
• Execute performance, load, and scalability analysis to ensure system reliability at scale
• Actively participate in agile ceremonies and contribute to continuous improvement of engineering practices
• Drive high-quality standards through thoughtful code reviews and constructive feedback
• Troubleshoot complex production issues and ensure system stability for global customers
• Collaborate closely with cross-functional teams to deliver robust, scalable solutions
• Mentor and support other engineers, promoting strong engineering culture and best practices
• Contribute to hiring efforts, including interviewing and evaluating technical talent
• Leverage modern development tools, including AI-assisted tools, to improve productivity and development efficiency

Senior Java Developer

Ecommerce

• Assume ownership of our Orders product roadmap and E-Commerce Playbook, becoming the trusted expert on how Orders flow from external systems into BillingPlatform.
• Develop a deep understanding of customer personas and order workflows, ensuring that our products solve meaningful, real-world problems.
• Analyze product usage, customer feedback, and market signals to identify and prioritize high-impact opportunities for billing innovation.
• Partner with Product leadership to define, prioritize, and maintain the Orders roadmap, translating insights into actionable initiatives with clear success metrics.
• Collaborate with UX Design to make complex commerce workflows feel intuitive and with Engineering to ensure our platform remains scalable and performant.
• Write clear, outcome-oriented product requirements and partner with engineering to deliver functionality that improves the value customers realize from the platform.
• Serve as the dedicated Product Owner for an engineering squad, ensuring a constant flow of high-quality, AI-collaborated, well-defined workflows and user experiences for every sprint.
• Lead readiness and go-to-market execution, including documentation, field enablement, and marketing collaboration for successful launches.
• Validate and demonstrate new functionality, ensuring releases satisfy the original product intent and customer expectations.
• Represent BillingPlatform’s Billing capabilities in executive demos, customer briefings, and strategic opportunities.
• Perform competitive analysis and market intelligence around order-to-cash functionality.

Application Support Analyst

Lead Revenue Solution Engineer

Senior Revenue Recognition Implementation Consultant

Senior Full Stack Developer

Senior Java Developer

Senior Product Manager, Order Lifecycle, E-Commerce