BillingPlatform

Artificial Intelligence

• Partner with leaders across departments to identify, prioritize, and implement high-impact AI use cases that improve business outcomes.
• Build, test, and deploy AI-powered workflows, automations, agents, and productivity solutions using modern AI tools and platforms.
• Evaluate existing processes and redesign workflows to improve efficiency, scalability, and employee experience.
• Establish and maintain AI best practices, governance guidelines, and adoption frameworks that support responsible and effective use of AI across the organization.
• Create and deliver training programs, workshops, documentation, and enablement resources to increase AI literacy and adoption.
• Coach teams to build and maintain their own AI-enabled workflows, creating sustainable capabilities across the business.
• Measure and communicate the impact of AI initiatives through productivity gains, cycle-time reductions, cost savings, and other business metrics.
• Partner with employees and leaders to drive change management efforts, build trust, and encourage thoughtful experimentation with AI.
• Identify opportunities to scale successful use cases across multiple functions and share best practices throughout the organization.
• Serve as BillingPlatform's internal "Customer Zero," helping ensure the company leverages AI internally in ways that align with and strengthen its product vision.
• Collaborate with Product, Engineering, and business leaders to share insights and feedback that inform future AI capabilities and investments.
• Stay current on emerging AI technologies, trends, and tools, and recommend practical applications that create measurable value for the business.

Senior Manager, AI Transformation and Enablement

Support Engineer

• Triaging incoming support tickets, assessing severity, and ensuring accurate prioritization within SLA windows
• Serving as the primary point of contact for customers, providing clear and timely status updates throughout the resolution lifecycle
• Troubleshooting application issues by reviewing logs, configurations, and data to isolate root cause before escalating to engineering
• Escalating complex or high-impact issues to engineering with complete, well-documented context to accelerate resolution
• Documenting issues, investigation steps, and resolutions in the ticketing system to maintain an accurate support record
• Identifying patterns across tickets to surface recurring issues and contribute to proactive knowledge base improvements
• Collaborating cross-functionally with engineering, product, and professional services teams to resolve customer-impacting issues
• Leveraging scripting or custom configuration capabilities to fulfill customer requests (a plus, not required)

Application Support Analyst

Solutions Engineer

• Partner with the Enterprise Sales team to develop account strategy and drive complex enterprise sales opportunities from discovery through close
• Lead discovery sessions with finance, accounting, operations, and technical stakeholders to understand business requirements and revenue processes
• Effectively configure and present BillingPlatform solutions, with a focus on Revenue Recognition, Billing, and Quote-to-Cash workflows
• Serve as a trusted advisor to prospects on revenue recognition, billing operations, financial management, and recurring revenue business models
• Successfully align BillingPlatform with customer business drivers and clearly differentiate the solution from competitive offerings
• Develop and maintain deep expertise in BillingPlatform’s Revenue Recognition capabilities and configuration framework
• Design and articulate end-to-end solution architectures involving CRM, ERP, finance, and operational systems
• Lead technical evaluations, proof-of-concepts, workshops, RFIs, and RFP responses
• Collaborate closely with Product Management, Professional Services, and Engineering to provide customer feedback and influence product direction
• Mentor and support other Solution Engineers on complex opportunities and revenue-related solution design
• Assist in recruiting, interviewing, and hiring for the Solutions Engineering organization
• Represent BillingPlatform as a subject matter expert at customer meetings, industry events, and executive presentations

Lead Revenue Solution Engineer

Implementation Specialist

• Partner with finance, accounting, and client stakeholders to gather and analyze business requirements related to revenue recognition and ASC 606 / IFRS 15 compliance
• Translate accounting policies and operational processes into scalable system configurations and automated revenue workflows
• Configure BillingPlatform’s revenue recognition functionality, including rules, schedules, allocations, event triggers, and reporting logic
• Design and document current-state and future-state revenue recognition processes, integrations, and data flows
• Collaborate with ERP and General Ledger teams to support integrations for journal entries, contract data, and revenue schedules
• Lead testing and validation activities to ensure calculations, schedules, and accounting outputs align with client policies and compliance requirements
• Support data migration activities related to contracts, performance obligations, and historical revenue data
• Deliver client workshops, training sessions, and functional guidance for accounting and finance users
• Partner closely with project managers, solution architects, and cross-functional teams to drive successful client implementations
• Act as a trusted advisor to clients by recommending best practices for automation, process optimization, and scalable revenue operations
• Stay current on evolving revenue recognition standards and industry best practices within SaaS and subscription-based business models
• Collaborate effectively with both onshore and offshore teams in a fast-paced, client-facing implementation environment

Senior Manager, AI Transformation and Enablement

Application Support Analyst

Lead Revenue Solution Engineer

Senior Revenue Recognition Implementation Consultant