BILL

Product Marketing

• Drive go-to-market (GTM) strategies that deliver on business goals by solving customer problems and translating insights into executable plans.
• Quickly develop deep product expertise and understanding of customer workflows, partnering with Product to influence roadmap and feature development.
• Serve as a customer champion, turning insights about needs, journeys, and segments into messaging and programs that resonate.
• Lead audience segmentation, positioning, and messaging, creating compelling product narratives that guide all GTM efforts.
• Own GTM leadership, aligning cross-functional stakeholders, securing resources, and supporting effective launches.
• Manage end-to-end projects, ensuring alignment and execution across highly matrixed teams.
• Partner with Sales to deliver enablement content, tools, and processes that drive adoption, address competition, and support new capabilities.

Senior Product Marketing Manager – Payments

Operations

• Reviews, analyzes and resolves complex payment processing issues. Identifies and tracks patterns or potential systemic team issues in payment processing, and escalates to the appropriate stakeholders.
• Recommends and assists with implementing process improvements for daily payment operations within the virtual card team.
• Acts as a Subject Matter Expert on Virtual Card payment methods, addressing questions and escalations.
• Provides coaching, mentorship and constructive feedback to team members.
• Takes on additional critical responsibilities in resolving vendor virtual card payment issues and escalations.
• Collaborates with internal cross-functional teams (Engineering, Product, Business Enablement, Risk Operations) to enhance team processes and procedures.
• Identifies and documents best delivery practices at the vendor level
• Provides recommendations to optimize payment distribution by incorporating agent feedback, enhancing customer and vendor experiences, and driving efficiency and scale.
• Focuses on increasing revenue by identifying and communicating opportunities to improve success rates at the vendor level.
• Continuously innovates for process improvements, ensuring the team stays dynamic and adaptable as we continue to bring on new features to the virtual card product
• Updates the instructions database and recommends changes to existing workflows based on new insights and learnings.

Senior Product Marketing Manager – Payments

Virtual Card Operations Analyst