BILL

Operations

• Reviews, analyzes and resolves complex payment processing issues. Identifies and tracks patterns or potential systemic team issues in payment processing, and escalates to the appropriate stakeholders.
• Recommends and assists with implementing process improvements for daily payment operations within the virtual card team.
• Acts as a Subject Matter Expert on Virtual Card payment methods, addressing questions and escalations.
• Provides coaching, mentorship and constructive feedback to team members.
• Takes on additional critical responsibilities in resolving vendor virtual card payment issues and escalations.
• Collaborates with internal cross-functional teams (Engineering, Product, Business Enablement, Risk Operations) to enhance team processes and procedures.
• Identifies and documents best delivery practices at the vendor level
• Provides recommendations to optimize payment distribution by incorporating agent feedback, enhancing customer and vendor experiences, and driving efficiency and scale.
• Focuses on increasing revenue by identifying and communicating opportunities to improve success rates at the vendor level.
• Continuously innovates for process improvements, ensuring the team stays dynamic and adaptable as we continue to bring on new features to the virtual card product
• Updates the instructions database and recommends changes to existing workflows based on new insights and learnings.

Virtual Card Operations Analyst