BILL

Operations

• Serve as the primary Subject Matter Expert (SME) in virtual card payments to define strategies and plans that deliver value against company objectives.
• Lead and coordinate a high-performing team to deliver on complex projects that meet and exceed defined North Star KPIs.
• Design best-practice workflows and operational flows that create efficiency, remove obstacles, and enable the business to scale.
• Identify and execute opportunities for payments process improvement, driving operational excellence through the development of new approaches and tools.
• Research and investigate payment delivery and customer experience issues with tenacity for uncovering root causes to drive business transformation.
• Define, analyze, and present success metrics at all stages of the product lifecycle to provide the business with actionable insights and quantified results.
• Persuade cross-functional teams—including Engineering, UX, Legal, Finance, and Compliance—to align on and execute strategic initiatives.
• Manage through organizational change by creating and executing communication plans that advocate for improved processes to all stakeholder audiences, including executive leadership.
• Utilize excellent organizational and time management skills to prioritize and balance multiple tasks simultaneously in a fast-paced environment.

Senior Manager, Virtual Card Operations