Ensure that every bicycle and accessory meets rigorous expectations of our global customer base.
Bridge the gap between production and the customer experience.
Oversee the lifecycle of a product from range planning, concept creation to final assembly.
Cultivate and maintain high-level relationships with suppliers to oversee the ProBuild (Assembly) process.
Maintain an expert-level understanding of import regulations, safety standards, and testing requirements across all operating markets (AU/US).
Proactively recommend and implement design improvements based on customer feedback and market intelligence.
Manage the Insera supply chain coordinator person, based in Indonesia, to streamline communications and bridge operational gaps.
Develop and refine packaging solutions with suppliers to ensure safe transit and ease of assembly for the end user.
Act as the primary technical point of contact for global suppliers regarding warranty claims and defects in the US and AU markets.
Define the necessary tools and educational requirements for customer self-assembly.
Periodic travel to Asia (factories/suppliers) and Europe (trade shows/vendors).

Requirements

Tertiary qualification in commerce, marketing, or business.
Recognized certification in bicycle maintenance.
Extensive background and technical knowledge of bicycles, high-end components, and e-mobility systems (eBikes, batteries, and motors).
In-depth knowledge of the global bicycle industry, including current market trends, manufacturing processes, and supplier dynamics.
Proven experience training factory personnel and workshop staff in production standards, assembly methods, and ProBuild protocols.
A track record of resolving complex customer complaints and technical warranty issues with effective, long-term solutions.
Experience managing international vendor relationships and holding suppliers accountable for quality standards and financial credits.
Hands-on experience ensuring products meet international standards, import regulations, and eBike certifications for AU and US markets.
Proficiency in Google Workspace and experience working within ERP and Project Management environments.
A deep personal enthusiasm for cycling with firsthand knowledge of current product trends and the end-user experience.

Benefits

flexible work arrangements
generous staff discounts
commitment to ongoing learning and internal career progression
personal development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

bicycle maintenancee-mobility systemsimport regulationssafety standardstesting requirementsassembly methodsProBuild protocolscustomer self-assemblymanufacturing processesquality standards

Soft Skills

relationship managementcustomer experienceproblem-solvingtrainingcommunicationmarket intelligenceteam managementcustomer feedbackoperational efficiencyenthusiasm for cycling

Certifications

recognized certification in bicycle maintenance