BikesOnline USA

Manager

• The Customer Interactions Manager leads the Australian customer-facing teams to drive satisfaction, loyalty, and operational excellence.
• Oversee daily operations of the Customer Service, Warranty, and Technical Support teams,
• Accountable for the daily performance of Customer, Technical Support and Warranty Claim processing.
• Supervise and mentor the Customer Interaction Team Leader to ensure effective team development and accountability.
• Track and analyse Customer Service and Warranty efficiency and operational metrics to maintain high service standards.
• Manage resource allocation and staffing levels to ensure adequate support coverage at all times.