BikesOnline USA

Manager

• Ensure that every bicycle and accessory meets rigorous expectations of our global customer base.
• Oversee the lifecycle of a product from range planning, concept creation to floor to final assembly.
• Maintain an expert-level understanding of import regulations, safety standards, and testing requirements across all operating markets (AU/US).
• Hold suppliers accountable for uncompleted or substandard ProBuild work.
• Lead quality control and compliance for batteries, eBikes, and chargers.
• Manage the Insera supply chain coordinator based in Indonesia.
• Develop and refine packaging solutions with suppliers.
• Identify warranty trends related to shipping and packaging and develop strategic resolutions.

Quality Control Manager – Global

• Ensure that every bicycle and accessory meets rigorous expectations of our global customer base.
• Bridge the gap between production and the customer experience.
• Oversee the lifecycle of a product from range planning, concept creation to final assembly.
• Cultivate and maintain high-level relationships with suppliers to oversee the ProBuild (Assembly) process.
• Maintain an expert-level understanding of import regulations, safety standards, and testing requirements across all operating markets (AU/US).
• Proactively recommend and implement design improvements based on customer feedback and market intelligence.
• Manage the Insera supply chain coordinator person, based in Indonesia, to streamline communications and bridge operational gaps.
• Develop and refine packaging solutions with suppliers to ensure safe transit and ease of assembly for the end user.
• Act as the primary technical point of contact for global suppliers regarding warranty claims and defects in the US and AU markets.
• Define the necessary tools and educational requirements for customer self-assembly.
• Periodic travel to Asia (factories/suppliers) and Europe (trade shows/vendors).

Ecommerce

• Responsible for the day-to-day operations, technical health, and maintenance of the BikesOnline USA Shopify Plus store
• Act as the bridge between technical developers and business stakeholders
• Lead site improvements, manage app integrations, and ensure a seamless, high-converting shopping experience
• Monitor uptime, speed, and performance across all devices and browsers; troubleshoot and resolve bugs
• Implement and maintain security protocols, SSL certificates, and firewalls to protect customer data
• Lead user acceptance testing across all mobile & PC platforms
• Prioritize new features and site improvements based on business goals and ROI
• Design and execute A/B tests to improve the customer journey and increase conversion rates
• Analyze our website traffic data and sales to find opportunities for conversion rate optimization

E-commerce Website Specialist

Bookkeeper

• Support Australian Accounting team with data entry, transaction processing, and ledger updates
• Review, code and process supplier invoices accurately to the appropriate general ledger accounts, business units and GST classifications
• Ensure timely payment of approved invoices
• Allocate payments and reconcile accounts payable sub-ledger to the general ledger
• Process approved customer refunds in coordination with the Customer Service team
• Respond to internal and external payment queries
• Maintain accurate and audit-ready documentation for all accounts payable transactions
• Perform regular bank reconciliations across multiple accounts and entities
• Investigate and resolve discrepancies
• Prepare and post journal entries with appropriate supporting documentation
• Assist with month-end close activities and support preparation of financial reports