Bike Club

Customer Support

• Handle member queries across multiple channels, including emails, telephone, and social media.
• Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.
• Act as the voice of the customer by gathering feedback and sharing insights with your team.
• Communicate clearly and effectively, ensuring information is always shared clearly and concisely.
• Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.

Customer Service Executive, German Speaking

Chief of Staff

• Design and deliver bespoke analytical projects as directed by the CEO, translating raw data into structured, actionable insight
• Produce high-quality reports and written outputs - including market analysis, performance reviews, and strategic assessments - that inform and guide decision-making across the business
• Develop a strong understanding of The Bike Club’s commercial model, unit economics, and operating environment in order to produce analysis that is both technically sound and commercially relevant
• Take on ownership and day-to-day management of specific projects and workstreams as delegated by the CEO, driving them forward independently and reporting back on progress, risks, and outcomes
• Coordinate across functions to ensure workstreams are resourced, on track, and aligned with broader business priorities
• Own the design, production, and continuous improvement of management reporting used by the CEO to run the business
• Establish clear reporting cadences, templates, and processes that make it easy for the business to stay aligned and the CEO to make informed, data-led decisions
• Own the end-to-end preparation of board packs, including collation of updates from across the business, data compilation, formatting, and distribution to the board ahead of each meeting
• Take accurate minutes at board and committee meetings, capturing decisions, actions, and key discussion points clearly and concisely
• Complete bespoke data exercises and analysis in support of board-level reporting and investor communications, ensuring outputs are accurate, well-presented, and clearly interpreted.

Customer Service Executive, German Speaking

CEO Associate – Chief of Staff