Customer Service Executive, German Speaking

Bike Club

Customer Service Executive enhancing customer experience at Bike Club. Engage with customers through multiple channels and provide tailored advice on bike subscriptions.

Posted 5/27/2026full-timeRemote • 🇬🇧 United KingdomJunior💰 £28,000 - £30,000 per yearWebsite

About the role

Key responsibilities & impact

Handle member queries across multiple channels, including emails, telephone, and social media.
Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.
Act as the voice of the customer by gathering feedback and sharing insights with your team.
Communicate clearly and effectively, ensuring information is always shared clearly and concisely.
Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.

Requirements

What you’ll need

Fluency in both English and German, with strong written and verbal communication skills (a must).
Genuinely care about offering the highest level of customer support.
Previous experience with CRM tools, preferably Salesforce.
Strong problem-solving skills, coupled with a natural curiosity and a desire to learn.
A high level of empathy and a commitment to exceeding customer expectations.
You actively seek out feedback to help yourself grow and improve.
Love the dynamic of a team environment, but are just as comfortable working independently.
You can remain positive when the going gets tough and when working under pressure.
A dependable, organised, and dedicated team player.
At least 1 year of real-life experience in a similar customer service role.

Benefits

Comp & perks

Remote first – work from anywhere in the UK.
You will be required to attend a monthly in-person team meeting in London
Flexible hours – 37.5 working hours per week.
Saturday availability is required, and we’re open to different work patterns.
Our core hours are Monday - Friday, 9 am - 5:30 pm
Holidays – 25 days annual leave plus bank holidays
Private medical insurance
Salary sacrifice pension scheme
Parental leave – enhanced maternity and paternity leave
Bike subscription – £30 on Bike Club subscriptions
Sustainability impact – you will be working for a B Corp Certified company that actively contributes to environmental and social good

ATS Keywords

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Hard Skills & Tools

customer supportproblem-solvingproduct knowledgeCRM toolsSalesforce

Soft Skills

communicationempathyteam playersolution-focusedcuriositydependableorganisedpositive attitudeindependencefeedback-seeking