Bigblue

Research Engineer

• Develop and maintain efficient, robust algorithms that significantly improve our warehouse operations.
• Identify optimization opportunities across our WMS algorithms.
• Align with stakeholders on operational feasibility and discuss trade-offs.
• Collect feedback, measure performance, and iterate based on real-world results.

Onboarding Specialist

• Coach and advise throughout a decisive moment 🤝
• You make sure to fully understand the requirements of the customer in terms of timescales, prerequisites and assistance.
• You share best practices with our customers and make sure they comply with our operational requirements and use our SaaS product features effectively
• You keep a close eye on our customers' first shipments and ensure that they run perfectly.
• You work with our customers to improve the operational aspects of their business and their internal processes by leveraging your e-commerce expertise
• You may occasionally go on-site to warehouses to support onboarding operations.
• Build trust to initiate long-lasting and successful relationships 🚀
• You educate customers on the specifics of the Bigblue service to unlock value.
• You are the face of Bigblue for onboarding customers in Spain.
• You adapt to each client’s unique needs, including merchants who previously managed logistics in-house.
• By putting yourself in customers’ shoes, you remove blockers and help them navigate stressful or urgent situations with calm and clarity.
• Continuously upgrade Bigblue onboarding 📈
• You champion the needs of our customers internally to consistently improve the onboarding experience.
• You track and report onboarding performance & satisfaction targets using appropriate metrics.
• You take a critical look at internal processes to provide & implement suggested improvements to make the boarding process as efficient as possible.

Research Engineer

Onboarding Manager