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About the role
Key responsibilities & impact- Build and maintain strong relationships with strategic merchant accounts
- Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
- Define improvement plans with merchants based on data analysis
- Identify new partnership opportunities and define improvement plans with merchants
- Monitor customer feedback and performance trends, and translate them into actionable improvements
- Contribute to product and operational improvements based on merchant insights and market trends
- Optimize internal processes and tools to improve the overall customer experience
- Contribute to our merchants’ strategic development and identify their metrics that drive growth
- Identify potential signals of dissatisfaction and implement solutions to answer them
- Suggest out-of-the-box initiatives to engage our existing merchants
- Implement cross-selling and upselling strategies to address customer needs and unlock value
Requirements
What you’ll need- You have around 4+ years of experience in a customer-facing role with regular stakeholder interactions in logistics, supply chain, fulfillment environments
- You have a native level of French and professional working proficiency in English
- You are willing to grow and are eager to build a strong understanding of the logistics market
- You are comfortable analyzing data and presenting insights during business reviews
- You are comfortable using advanced Excel
- You are based in (or willing to relocate to) Paris
- Have strong communication and relationship-building skills
- Are analytical and able to leverage data to drive decisions
- Can solve complex problems and prioritize effectively
- Demonstrate business acumen and strategic thinking (growing with experience)
- Are comfortable working with multiple stakeholders and projects simultaneously
- Are proactive, autonomous, and adaptable
Benefits
Comp & perks- 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
- ClassPass membership for fitness & wellness.
- 100% health insurance coverage with Benefiz.
- Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisAdvanced ExcelPerformance MonitoringImprovement PlanningCross-Selling StrategiesUpselling Strategies
Soft Skills
Strong CommunicationRelationship-BuildingProblem SolvingProactiveAdaptable