Big Viking Games

Community Manager – 4-month contract

Big Viking Games

contract

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Tech Stack

Unity

About the role

  • Craft the narrative for the platform migration.
  • Collaborate with Marketing and Product teams to execute launch campaigns, promote "Founder’s Pass" initiatives, and drive traffic to the new Unity client.
  • Monitor community feedback closely during the transition.
  • Own the architecture and engagement strategy of the YoWorld Discord server.
  • Write high-quality blog posts, newsletters, and patch notes.
  • Create engaging social content (images/video snippets) to showcase the new graphics and features of the updated platform.
  • Work with LiveOps to run in-game events that span both the legacy and new platforms, incentivizing players to try the new experience.
  • Act as the voice of the player in internal meetings.
  • Gather data-driven feedback on bugs, UI/UX issues, and feature requests for the new client to help shape the roadmap.
  • Work closely with CS to create FAQs and templates regarding the migration to ensure consistent messaging across all support tickets.

Requirements

  • 3+ Years in Community Management: Specifically in the gaming industry.
  • Toronto-Based: Ability to work from our Toronto office 3-4 days per week.
  • Migration/Launch Experience: Experience managing a game community during a launch, a major patch, or a platform migration is highly desired.
  • Discord Mastery: You are an expert in Discord community architecture, bots, roles, and safety tools.
  • Crisis Communication Skills: You have high emotional intelligence and can deliver difficult news (e.g., sunsetting old features or explaining new rules) with empathy and clarity.
  • Marketing Savvy: You understand how to use community channels to drive conversion (e.g., encouraging players to download the new client).
  • Exceptional Writing Skills: You can write in the "YoWorld" voice—fun, welcoming, and clear.
  • Strong Attention to Detail: So you'll notice we'd like you to mention "Kattegat" in your cover letter.
  • Data Literacy: You don't just read comments; you analyze sentiment trends and report them back to the Product Owners.
  • ****Bonus points if you've got:****
  • Experience with Unity game development cycles.
  • Basic graphic design or video editing skills (for creating social assets).
  • Experience with project management tools (Jira, Confluence).
  • Familiarity with Customer Service platforms (Zendesk/Salesforce).
Benefits
  • Regular in-person collaboration with a high-performing, passionate team of gamers at our downtown Toronto office.
  • High-impact work on established live-ops games.
  • Access to BVG tools, documentation, and support to do your best work.
  • Potential for future contracts or longer-term engagement, based on performance and business needs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
community managementmigration experiencelaunch experienceDiscord architecturedata analysisgraphic designvideo editingproject management
Soft skills
crisis communicationemotional intelligencewriting skillsattention to detail