Customer Care & Claims Executive
Big Dutchman AG
full-time
Posted on:
Location Type: Office
Location: Vechta • Germany
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Tech Stack
About the role
- Act as the first point of contact for customer requests, complaints, and claims
- Handle inbound and outbound calls, providing first-level support and accurate information
- Assess claim validity, determine chargeable vs. non-chargeable cases, and ensure prompt processing
- Coordinate with internal teams (Sales, Logistics, QA, etc.) to resolve issues efficiently
- Maintain accurate claim and customer records in EII and CRM systems
- Support urgent cases and escalation handling when required
Requirements
- Bachelor’s Degree in any field
- Experience in Customer Service, Call Centre, or Claim Handling preferred
- Strong communication skills in English and Bahasa Malaysia; Mandarin proficiency is an advantage
- Strong multitasking, problem-solving, and organizational abilities
- Proficiency in CRM or ERP or JIRA systems is an advantage
Benefits
- Dynamic and challenging working environment characterized by flat hierarchies and open cooperation
- Exciting tasks in a rapidly growing market
- Opportunities to contribute skills with initiative
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claim handlingcustomer servicecall center experiencemultitaskingproblem-solvingorganizational abilities
Soft Skills
communication skillsfirst-level supportcoordinationescalation handling
Certifications
Bachelor’s Degree