Big Brothers Big Sisters Twin Cities

Intake Coordinator

• Interview and assess diverse participants for eligibility for the program.
• Schedule and conduct in-depth, virtual interviews. Some in-person for local candidates.
• Co-Lead Orientation sessions at least once a quarter to provide participants with essential information about programs, policies, expectations, and available resources, fostering strong engagement and collaboration.
• Champion coaching conversations that uphold our values of belonging, opportunity, continuous learning, and cultural awareness.
• Ensure a high level of proficiency in applying child safety and risk management throughout all aspects of job duties, including acting as a mandated reporter.
• Gather and review collateral information, as needed.
• For Volunteers this includes, but is not limited to, volunteer background checks, public domain search, references, counseling forms and surveys.
• For Youth and Families this includes speaking with teachers, therapists, and social workers, and administering surveys to assess youth outcomes and meet grant requirements.
• Write detailed and comprehensive assessments based on participant interviews, including objective observations, recommendations for the right match, and additional support needed.
• Complete all necessary database entries according to agency standards, with adherence to confidentiality.
• Ongoing check-in’s with supervisor for case consultations and caseload review.
• Contribute to the mission and success of the agency.
• Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
• Stay informed about community needs, resources, and networks.
• Collaborate with others to achieve goals outlined in the annual business plan.
• Value and respect the unique backgrounds and experiences of individuals, creating a welcoming and supportive environment for all within the organization.
• Represent BBBS well in the broader community.
• Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.

Part Time Enrollment Intake Coordinator

General

• Provide personalized support and case management to participants matched in the community-based mentoring program.
• Collaborate with 2-3 other Match Support Coordinators to develop strategies to enhance match relationships and participant engagement. This includes meeting weekly to review matches.
• Conduct monthly outreach with assigned participants, utilizing various communication methods including phone, email, text, and/or in person.
• During outreach with participants, assess the health of match relationships, focusing on child safety, relationship development, positive youth development, and participant satisfaction using the standards of practice established by BBBS.
• Accurately document participant progress notes in the agency database in a timely manner.
• Utilize technology to report, synthesize, and analyze data about the participant and match experience.
• Coach participants and implement proactive interventions to address conflicts and barriers within match relationships.
• Connect participants with other staff, community resources, training opportunities, and referrals, as needed.

Part Time Enrollment Intake Coordinator

Part Time Match Support Coordinator