Part Time Match Support Coordinator

Big Brothers Big Sisters Twin Cities

Match Support Coordinator supporting youth mentoring experiences at BBBSTC. Providing case management, outreach, and participant support in community-based mentoring program while ensuring child safety.

Posted 7/28/2026part-timeRemote • Minnesota • 🇺🇸 United StatesJunior💰 $23 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management, participant engagement, and relationship development, with a strong focus on youth development and trauma-informed care. Proficient in utilizing technology for data analysis and reporting while maintaining confidentiality and adhering to mandated reporting guidelines.

Highest-signal resume keywords

Case ManagementYouth DevelopmentConflict ResolutionSalesforce CRMInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Assessment WritingDocumentationData AnalysisParticipant CoachingProactive Interventions

Soft Skills

Customer ServiceOrganizational SkillsAttention to DetailGoal OrientedCommunication Skills

Tools & Technologies

Agency DatabaseSalesforce CRM

Industry Keywords

Social ServicesChild DevelopmentTrauma Informed CareJustice Equity Diversity InclusionMandated Reporting Guidelines

About the role

Key responsibilities & impact

Provide personalized support and case management to participants matched in the community-based mentoring program.
Collaborate with 2-3 other Match Support Coordinators to develop strategies to enhance match relationships and participant engagement. This includes meeting weekly to review matches.
Conduct monthly outreach with assigned participants, utilizing various communication methods including phone, email, text, and/or in person.
During outreach with participants, assess the health of match relationships, focusing on child safety, relationship development, positive youth development, and participant satisfaction using the standards of practice established by BBBS.
Accurately document participant progress notes in the agency database in a timely manner.
Utilize technology to report, synthesize, and analyze data about the participant and match experience.
Coach participants and implement proactive interventions to address conflicts and barriers within match relationships.
Connect participants with other staff, community resources, training opportunities, and referrals, as needed.

Requirements

What you’ll need

Bachelor’s degree in social services or related field, or the following combination of experience in social work, counseling, social services, child development, or other related fields
Within 6 months of completing bachelor’s degree
AA degree and 4 years relevant work experience
No degree, 8 years of relevant work experience
At least 1 year of experience in assessment writing, case management and/or relationship development
Understanding of youth development, family dynamics, and trauma informed care.
Ability to efficiently organize tasks, manage multiple priorities, and maintain a structured approach to work, ensuring that work is completed on time and with attention to quality and detail.
Excellent customer service and interpersonal skills.
Possesses strong conflict resolution skills.
Knowledge of mandated reporting guidelines
Experience with handling confidential and sensitive information
Goal oriented, with a strong commitment to quality and results
Demonstrates a deep understanding of justice, equity, diversity, and inclusion principles and the ability to coach and mentor participants in this area.
Experience working with Salesforce CRM, highly preferred.
Must be available to work nights and weekends; willingness to schedule around participant availability.

Benefits

Comp & perks

This role does not include eligibility for health benefits, including medical, dental, and vision coverage.