Big Brothers Big Sisters of America

Senior Manager, Executive Office

Big Brothers Big Sisters of America

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Overseeing executive and national office administration
  • Key partner relationship management
  • Travel for the CEO, and additional tasks that support efficiency and ease in the CEO’s leadership of national priorities
  • Design and implement a Salesforce-based CRM strategy to support the CEO's proactive relationship management with donors, board members, partners, and key stakeholders
  • Partner with the Chief of Staff and executive team to translate relationship priorities into CRM workflows, contact lists, and outreach cadences
  • Create and manage a moves management pipeline to track the status and next steps for high-priority relationships across fundraising, advocacy, and partnership goals
  • Train and support staff who contribute to CRM data, establishing data hygiene standards and input protocols
  • Collaborate effectively across the organization to project manage CEO engagements including BBBS agencies and CEO-led thought leadership convenings
  • Lead integration and planning for cross-functional CEO engagements with internal and external stakeholders to deliver maximum impact
  • Work in close partnership with the Chief of Staff to provide collaborative oversight and seamless coordination of executive office activities
  • Oversee and provide support as needed in Executive Office Project management
  • Work in collaboration with the Chief of Staff to align, manage and maximize the CEO’s travel schedule, meetings, deliverables, and engagements
  • Work in close partnership with the CEO on deliverables related to stewardship and alignment for BBBSA Board members and meetings
  • Work in close coordination with the executive office team on briefing and preparation regarding CEO executive visibility engagements
  • Support the CEO in executing priorities, working on and at times leading strategic and priority projects
  • Represent the executive office to ensure staff, partners and visitors are received warmly on behalf of the CEO, virtually and in person, and that all requests/messages to or from the CEO are rapidly addressed

Requirements

  • Bachelor’s degree or equivalent, relevant business experience
  • A minimum of 8-10 years senior level executive assistance, operations management, administrative and project for a national company; nonprofit and board experience preferred but not required
  • Extremely proficient in knowledge and application of Microsoft Office Suite with advanced expertise in Office, Outlook, Word, PowerPoint, and Excel
  • Advanced practical knowledge in organization, project management, travel and relationship management platforms including, but not limited, to Microsoft Asana, OneNote, SharePoint, NEO1 or Concur; Travel, Salesforce CRM, virtual meeting platforms (e.g., zoom, Microsoft Teams, etc.) or similar software with the ability to learn new or updated technology
  • Excellent time management skills with a proven ability to meet deadlines
  • Expert level verbal and written communication skills and attention to detail; Excellent interpersonal skills with proven ability to build rapport and maintain relationships across a variety of internal and external stakeholders
  • Extensive knowledge of office administration, clerical systems and procedures, and recordkeeping systems
  • Ability to identify and solve problems and appropriately facilitate conflict resolution
  • Highly organized approach with demonstrated ability to handle multiple projects, set and manage priorities, timelines and budgets within fast-paced environment while maintaining a commitment to high quality, detail-oriented work
  • Leadership and cross functional project management skills with the ability to motivate and galvanize others toward a common goal
  • Proven adaptability, ability to handle multiple projects and timelines and within a fast-paced environment while maintaining a commitment to discretion, timeliness and high quality, detail-oriented work
  • Exceptional attention to detail and organization
  • Sound judgment, discretion, and ability to handle sensitive information.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Remote work options
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
executive assistanceoperations managementproject managementrelationship managementdata hygiene standardsCRM strategymoves management pipelinetime managementproblem solvingconflict resolution
Soft Skills
communication skillsinterpersonal skillsorganizational skillsleadershipadaptabilityattention to detailcollaborationrapport buildingdiscretionmotivation
Certifications
Bachelor's degree